Outsourcing Alliance
Customer Experience and Contact Center
Outsourcing Alliance is an Australian-owned BPO company that provides customer experience and contact center solutions for telecommunications, insurance, hospitality, and finance sectors, known for its strategic onshore-offshore hybrid model.
Size
11-50
Private
Mission
To simplify operations, boost productivity, and drive sustainable growth.
About
Outsourcing Alliance offers customer experience and contact center solutions along with back-office operations, finance and accounting, and marketing operations for clients in telecommunications, insurance, hospitality, and finance. The company operates using a hybrid delivery model and supports clients across Australia and New Zealand.
It is recognized for its scalable and performance-driven solutions, with a focus on integrating offshore teams with onshore operations to enhance productivity and drive growth.
Services
Outsourcing Alliance provides customer experience and contact center solutions, supported by back-office operations, finance and accounting, and marketing operations. These services include inbound customer support, data processing, billing and invoicing, social media management, and customer analytics. Each solution is tailored to meet the unique needs of clients, ensuring smooth and efficient business operations.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Billing & Invoicing
Social Media Management
Campaign Management
Content Creation & Localisation
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications, insurance, hospitality, travel, engineering, legal, marketing, and finance. It has experience supporting various industry-specific requirements, ensuring that services align with the latest technology platforms and client expectations.
Unique Stregths
Outsourcing Alliance is known for its commitment to client success, offering clients a dedicated offshore team that functions as an extension of their onshore operations. Its approach includes building strong partnerships and integrating teams to ensure responsiveness to evolving business needs, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Melbourne, Australia, the company operates using a hybrid delivery model. It serves clients across Australia and New Zealand, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Insurance
Manufacturing & Industrial
Government & Public Sector
Education & EdTech
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Outsourcing Alliance
?
Outsourcing Alliance specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a range of vital services such as inbound customer support, data entry and processing, billing and invoicing, social media management, campaign management, content creation and localization, as well as customer and marketing analytics. This comprehensive service suite is designed to meet the unique needs of various clients, ensuring seamless and effective business operations.
What additional services does
Outsourcing Alliance
provide?
In addition to their primary offerings, Outsourcing Alliance provides a range of other services, including back-office operations, finance and accounting, and marketing operations. This expanded portfolio allows them to support clients with various operational needs, ensuring comprehensive solutions that enhance overall business efficiency.
When was
Outsourcing Alliance
founded?
Outsourcing Alliance was established in 2014, which means that as of 2024, the company has been in operation for a decade. This period has allowed them to develop a solid reputation in the industry and refine their service offerings to meet evolving client needs.
What industry verticals does
Outsourcing Alliance
serve?
Outsourcing Alliance serves a diverse range of industries, including Telecommunications & Media, Insurance, Travel, Hospitality & Leisure, Manufacturing & Industrial, Government & Public Sector, and Education & EdTech. Their versatile experience across these sectors enables them to address specific industry requirements effectively.
What delivery model does
Outsourcing Alliance
offer?
Outsourcing Alliance utilizes a hybrid delivery model that combines both onshore and offshore operations. This means they can deploy teams in various locations, allowing for flexibility and responsiveness to client needs. Onshore teams work closely with clients in their local markets, while offshore teams can handle tasks that benefit from cost efficiencies, ensuring a balanced and effective approach to service delivery.
How many employees and/or seats does
Outsourcing Alliance
have?
Outsourcing Alliance has a workforce that ranges from 11 to 50 employees. This size allows for a personalized approach to client service, fostering strong relationships and a collaborative environment that enhances productivity.
Can
Outsourcing Alliance
be considered a good service provider for startups?
Outsourcing Alliance could be a suitable service provider for startups, particularly those looking to establish a customer support framework or enhance their operational efficiency. Their flexible service offerings and ability to integrate offshore teams with onshore operations can help startups scale effectively while focusing on their core business activities.
Can
Outsourcing Alliance
be considered a good service provider for SMBs?
Outsourcing Alliance is well-positioned to support small and medium businesses due to its scalable service solutions and commitment to client success. The company's hybrid delivery model allows SMBs to access quality customer experience support and back-office operations without the overhead costs associated with larger service providers, making it an attractive option for those focused on growth and flexibility.
Can
Outsourcing Alliance
be considered a good service provider for enterprises?
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