Outsourcia Madagascar
Customer Experience and Contact Center
Outsourcia is a leading outsourcing firm that provides customer experience and contact center services for banking, telecommunications, and e-commerce sectors, known for its multilingual and omnichannel service delivery.
Size
501-1K
Private
10m-50m
Mission
About
Outsourcia offers customer experience and contact center services along with back-office operations and marketing services for clients in banking, telecommunications, and e-commerce. The company operates using an onshore and nearshore model and supports international clients across Europe and Africa.
It is recognized for its innovative service delivery, with a strong focus on customer relationship strategies and continuous infrastructure evolution to meet diverse client needs.
Services
Outsourcia provides customer experience and contact center services, supported by back-office operations and marketing services. These services include inbound customer support, technical support, outbound telesales, data entry, and web development. Each solution is tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Data Entry & Data Processing
Multilingual Support
Industries Served
The company serves clients in banking, telecommunications, and e-commerce. It has experience supporting top-tier companies with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and service delivery.
Unique Stregths
Outsourcia is known for its significant growth and strategic expansion, offering clients a robust infrastructure and a dedicated customer experience laboratory. Its approach includes continuous innovation and the establishment of specialized sites, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Casablanca, Morocco, the company operates using an onshore and nearshore delivery model. It serves clients across Europe and Africa, with teams working in hybrid environments to meet diverse client requirements.
Certifications
EN ISO 2012
Verticals
Telecommunications & Media
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Outsourcia Madagascar
?
Outsourcia Madagascar specializes in providing customer experience and contact center services. Their offerings extend to include inbound customer support, technical assistance for both Tier 1 and Tier 2 issues, outbound telesales and retention strategies, as well as data entry and data processing. Additionally, they offer multilingual support, ensuring that they cater to a diverse clientele and enhance customer engagement effectively.
What additional services does
Outsourcia Madagascar
provide?
In addition to its core services, Outsourcia Madagascar offers an extended range of capabilities including back-office operations, sales and lead-generation services, and marketing operations. This diversified service portfolio allows them to provide comprehensive solutions that address various business needs beyond just customer experience.
When was
Outsourcia Madagascar
founded?
Outsourcia Madagascar was established in 2003, marking over 20 years of experience in the business process outsourcing industry. Since its inception, the company has grown significantly, evolving its services to meet the changing demands of its clients in various sectors.
What industry verticals does
Outsourcia Madagascar
serve?
Outsourcia Madagascar serves a range of industries, including Telecommunications & Media, Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This diverse focus allows them to tailor their services to meet the specific needs and challenges faced by clients in these sectors.
What delivery model does
Outsourcia Madagascar
offer?
Outsourcia Madagascar utilizes both onshore and nearshore delivery models to provide its services. Onshore refers to operations within the same country as the client, while nearshore involves operations in neighboring countries. This approach allows Outsourcia to maintain proximity to its clients, facilitating better communication and collaboration while also leveraging cost efficiencies associated with offshore services.
How many employees and/or seats does
Outsourcia Madagascar
have?
Outsourcia Madagascar employs between 501 and 1,000 individuals, demonstrating a substantial workforce that supports its operations. This size enables the company to handle a variety of projects and scale its services according to client needs, ensuring effective service delivery.
Can
Outsourcia Madagascar
be considered a good service provider for startups?
Can
Outsourcia Madagascar
be considered a good service provider for SMBs?
Outsourcia Madagascar is well-suited to serve small and medium-sized businesses due to its flexible service offerings and ability to scale operations. The company’s diverse range of services means that SMBs can access tailored solutions that fit their unique requirements without overextending their budgets. Furthermore, Outsourcia's experience with various industries ensures that they can effectively support growth and operational efficiency for smaller enterprises.
Can
Outsourcia Madagascar
be considered a good service provider for enterprises?
Outsourcia Madagascar presents itself as a reliable partner for enterprises and large companies, thanks to its robust infrastructure and extensive experience in the industry. The company is certified with EN ISO 2012, indicating a commitment to quality standards. Their sophisticated service offerings, combined with a strategic delivery model that includes both onshore and nearshore options, enable them to cater to the complex needs of larger organizations effectively.
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