OutsourceTel
Customer Experience and Contact Center
OutsourceTel is a leading BPO provider that delivers customer experience and contact center solutions for industries such as gaming, healthcare, and financial services, known for its award-winning leadership and commitment to innovation.
Size
11-50
Private
Mission
To help businesses excel through outstanding customer service and innovative outsourcing solutions.
About
OutsourceTel offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in gaming, healthcare, and financial services. The company operates using an offshore model and supports businesses globally.
It is recognized for its high-quality service delivery, with a strong focus on driving sustainable growth and transformation for clients through innovative outsourcing solutions.
Services
OutsourceTel provides customer experience and contact center solutions supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales and retention, technical support, data entry, claims processing, and cloud migration. Each solution is designed to enhance client operations and improve customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Payroll Processing
Customer & Marketing Analytics
Cloud Migration & Management
Industries Served
The company serves clients in gaming, healthcare, and financial services. It has extensive experience supporting businesses with services tailored to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
OutsourceTel is known for its commitment to high-quality customer service and innovative outsourcing solutions, offering clients a robust operational framework. Its approach includes leveraging advanced technology and experienced professionals to deliver consistent results at scale.
Delivery Footprint
Headquartered in Orlando, Florida, the company operates using an offshore delivery model. It supports clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
OutsourceTel
?
OutsourceTel specializes in providing exceptional customer experience and contact center solutions. Their offerings are comprehensive, including inbound customer support, outbound telesales and retention, technical support for various tiers, as well as data entry and processing. Additionally, they handle claims processing, billing and invoicing, payroll processing, customer and marketing analytics, and cloud migration and management. This extensive suite of services is designed to enhance operational efficiency and elevate customer satisfaction for their clients.
What additional services does
OutsourceTel
provide?
In addition to their core focus on customer experience and contact center solutions, OutsourceTel offers a variety of other services. These include back-office operations and IT infrastructure management, which further enhance their ability to support clients in streamlining processes and improving overall operational efficiency.
When was
OutsourceTel
founded?
OutsourceTel was established in 2014, making it a company with nearly a decade of experience in the outsourcing industry as of 2024. Since its founding, the company has focused on delivering high-quality customer service and innovative solutions, positioning itself as a reliable partner for businesses looking to improve their customer engagement and operational effectiveness.
What industry verticals does
OutsourceTel
serve?
OutsourceTel serves a diverse range of industries, including Gaming & Entertainment, Insurance, Healthcare & Life Sciences, Banking & Financial Services, Technology & SaaS, and Retail & e-Commerce. This broad industry focus allows them to tailor their services to meet specific compliance and operational needs, ensuring their clients can operate efficiently within their respective sectors.
What delivery model does
OutsourceTel
offer?
OutsourceTel operates using an offshore delivery model, which means that their services are provided from a location outside the client's home country, typically to reduce costs and increase efficiency. This model enables OutsourceTel to leverage skilled labor in Pakistan while offering their clients flexible and scalable solutions that meet diverse operational demands across global markets.
How many employees and/or seats does
OutsourceTel
have?
OutsourceTel employs a workforce that ranges between 11 and 50 employees. This size indicates a small to medium-sized team, allowing them to maintain a close-knit working environment while also providing personalized service to their clients.
Can
OutsourceTel
be considered a good service provider for startups?
Can
OutsourceTel
be considered a good service provider for SMBs?
Can
OutsourceTel
be considered a good service provider for enterprises?
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