Outsourced Staff
IT Infrastructure and Managed Services
Outsourced Staff is a leading BPO provider that offers IT infrastructure and managed services for technology-driven and customer-facing industries, known for its dedicated remote teams based in the Philippines.
Size
Private
Mission
About
Outsourced Staff offers IT infrastructure and managed services along with customer experience and contact center solutions for clients in technology and SaaS, telecommunications and media, and gaming and entertainment. The company operates using an offshore delivery model and supports clients across various regions.
It is recognized for its industry-specific knowledge and seamless integration of remote teams, ensuring clients retain full control over their workflows and KPIs.
Services
Outsourced Staff provides IT infrastructure and managed services, supported by customer experience and contact center solutions, finance and accounting, HR, recruitment and payroll, software engineering, and AI and data services. These services cover technical support, live chat, email support, and more, tailored to support business functions across various sectors.
Capabilities
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
HRIS Management
Procurement Administration
Accounts Payable
Accounts Receivable
Payroll Accounting
Tax Compliance & Filing
Billing & Invoicing
Data Entry & Data Processing
Multilingual Support
Order Management & Fulfilment
Claims Processing
Customer & Marketing Analytics
Business Intelligence & Dashboarding
Cloud Migration & Management
Cybersecurity Operations (SOC)
Service Desk & IT Support
Network Monitoring & Management
Disaster Recovery & Backup
QA & Test Automation
Custom Application Development
Mobile App Development
Web Development
UI/UX Design
Content Creation & Localisation
Social Media Management
Email Marketing Production
Graphic & Video Production
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Data Annotation & Labelling
Image & Video Annotation
Industries Served
The company serves clients in technology and SaaS, telecommunications and media, and gaming and entertainment. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring a customized approach to each client's needs.
Unique Stregths
Outsourced Staff is known for its commitment to building high-caliber remote teams, offering clients full visibility and control over their operations. Its approach includes ongoing support, training, and process improvement assistance, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Australia, the company operates using an offshore delivery model with dedicated teams based in the Philippines. It serves clients across various geographies, ensuring flexibility and responsiveness to client needs.
Certifications
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Verticals
Technology & SaaS
Telecommunications & Media
Gaming & Entertainment
Clients
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What's the main service provided by
Outsourced Staff
?
Outsourced Staff specializes in providing IT infrastructure and managed services, which serve as the cornerstone of their offerings. In addition to this primary service, they also deliver a wide array of support solutions, including technical support at both Tier 1 and Tier 2 levels, live chat and messaging assistance, email support, and robust HRIS management. Their services extend further into areas such as procurement administration, accounts payable and receivable, payroll accounting, tax compliance, billing and invoicing, data entry, and multilingual support, among others. This comprehensive suite ensures that they cater to various business needs effectively.
What additional services does
Outsourced Staff
provide?
In addition to their primary services, Outsourced Staff offers a diverse range of additional capabilities, including customer experience and contact center services, back-office operations, finance and accounting, HR recruitment and payroll, and software engineering. They also provide marketing operations and AI and data services, reflecting their commitment to supporting various business functions through versatile solutions that enhance overall operational performance.
When was
Outsourced Staff
founded?
Outsourced Staff was established in 2013, marking over a decade of experience in the industry as of 2024. Since its inception, the company has grown to become a recognized provider of outsourcing solutions, focusing on delivering high-quality services tailored to the needs of its clients.
What industry verticals does
Outsourced Staff
serve?
Outsourced Staff primarily serves clients across three key verticals: Technology & SaaS, Telecommunications & Media, and Gaming & Entertainment. Their industry-specific expertise enables them to provide tailored solutions that align with the unique requirements and challenges of these sectors.
What delivery model does
Outsourced Staff
offer?
Outsourced Staff utilizes an offshore delivery model, which means that they operate with dedicated teams located in the Philippines, while their headquarters is in Australia. This approach allows them to offer flexible and cost-effective services to their clients, ensuring that they can respond quickly to varying demands and maintain high operational efficiency.
How many employees and/or seats does
Outsourced Staff
have?
Can
Outsourced Staff
be considered a good service provider for startups?
Can
Outsourced Staff
be considered a good service provider for SMBs?
Can
Outsourced Staff
be considered a good service provider for enterprises?
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