Outsourced
Customer Experience and Contact Center
Enshored is a fast-growing BPO company that provides customer experience and contact center services for technology, gaming, and e-commerce sectors, known for its data-driven and quality-focused approach.
Size
1K-5K
Private
10m-50m
Mission
To partner with businesses focused on scaling by valuing quality talent and providing peace of mind.
About
Enshored offers customer experience and contact center services along with sales and lead-generation services for clients in technology, gaming, and e-commerce. The company operates using an onshore, nearshore, and offshore delivery model and supports businesses serious about scaling.
It is recognized for its commitment to quality talent and seamless integration, with a strong cultural foundation that prioritizes honesty, sincerity, integrity, and grace.
Services
Enshored provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support and outbound telesales. These services cover various channels and are tailored to support client needs for high-quality customer interactions and business growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in technology, gaming, and e-commerce. It has experience supporting disruptive and scaling businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Enshored is known for its data-driven and quality-focused approach, offering clients customized outsourcing solutions that prioritize performance and progress. Its approach includes a commitment to delivering high-quality services that support clients' growth objectives.
Delivery Footprint
Headquartered in Long Beach, California, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various regions, with teams working in flexible environments depending on client needs.
Certifications
ISO 27001
ISO 9001:2015
Verticals
Technology & SaaS
Gaming & Entertainment
Retail & e-Commerce
Clients
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What's the main service provided by
Outsourced
?
Outsourced specializes in delivering exceptional customer experience and contact center services. They offer a comprehensive suite of solutions, including inbound customer support and outbound telesales, to ensure high-quality interactions with clients. Their focus is on enhancing customer satisfaction while supporting business growth through tailored service offerings.
What additional services does
Outsourced
provide?
In addition to their primary offerings, Outsourced provides other valuable services, including HR recruitment and payroll solutions. This expanded service portfolio enables them to support clients not only in customer engagement but also in essential operational functions, fostering a comprehensive partnership.
When was
Outsourced
founded?
Outsourced was established in 2014, marking a significant entry into the business process outsourcing industry. As of 2024, the company has been operating for a decade, during which it has built a reputation for excellence and reliability in serving various industries.
What industry verticals does
Outsourced
serve?
Outsourced serves a diverse range of industries, with a particular focus on Technology & SaaS, Gaming & Entertainment, and Retail & e-Commerce. This industry specialization allows them to cater to the unique needs of clients in these rapidly evolving sectors.
What delivery model does
Outsourced
offer?
Outsourced employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to services provided within the same country as the client, while nearshore services are delivered from neighboring countries. Offshore services involve providing support from locations further away, often in different time zones. This multi-faceted approach enables Outsourced to meet varying client needs effectively.
How many employees and/or seats does
Outsourced
have?
Outsourced boasts a workforce ranging from 1,000 to 5,000 employees, showcasing their capacity to handle a substantial volume of client needs. This size allows them to maintain operational efficiency while providing scalable solutions tailored to diverse business requirements.
Can
Outsourced
be considered a good service provider for startups?
Rojo Workforce can be a valuable partner for startups looking for efficient and cost-effective back-office solutions. Their focus on talent sourcing and screening, combined with their offshore delivery model, allows startups to access skilled resources without the high overhead costs typically associated with building in-house teams. This flexibility can be crucial for startups aiming to scale rapidly while maintaining quality and efficiency.
Can
Outsourced
be considered a good service provider for SMBs?
Outsourced is well-positioned to support small and medium businesses by offering scalable customer experience solutions that align with growth ambitions. Their diverse service offerings and flexible delivery models enable SMBs to enhance their customer engagement strategies without overextending their resources.
Can
Outsourced
be considered a good service provider for enterprises?
Outsourced stands as a reliable partner for enterprises and large companies, thanks to their robust service offerings and proven track record. With certifications like ISO 27001 and ISO 9001:2015, along with recognition as the Best Business Outsourcing Service Provider, they demonstrate a commitment to quality and excellence that large organizations can trust.
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