Outsourced
Customer Experience and Contact Center
Enshored is a business process outsourcing company that provides customer experience and contact center services for technology, e-commerce, and gaming industries, known for its tailored solutions and compassionate workplace culture.
Size
1K-5K
Private
10m-50m
Mission
To empower the expansion of disruptive enterprises through customized, data-driven outsourcing solutions.
About
Enshored offers customer experience and contact center services along with sales and lead-generation services for clients in technology, e-commerce, and gaming. The company operates using an onshore, nearshore, and offshore model and supports high-growth businesses.
It is recognized for its customized, data-driven outsourcing solutions, with a commitment to building elite teams that drive client growth and operational efficiency.
Services
Enshored provides customer experience and contact center services supported by sales and lead-generation services. These services include inbound customer support and outbound telesales, tailored to support the unique needs of high-growth companies across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in technology, e-commerce, and gaming. It has experience supporting ambitious businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
Enshored is known for its compassionate and growth-oriented workplace culture, offering clients dedicated, custom-built teams that act as extensions of their businesses. Its approach includes a focus on quality and seamless integration, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Signal Hill, California, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various regions, with teams working in flexible environments tailored to client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Outsourced
?
Outsourced specializes in customer experience and contact center services, focusing on inbound customer support and outbound telesales and retention. The company also offers multilingual support to cater to diverse client needs, ensuring tailored solutions that enhance customer engagement and satisfaction.
What additional services does
Outsourced
provide?
When was
Outsourced
founded?
Outsourced was established in 2014, marking nearly a decade of experience in the outsourcing industry as of 2024. Since its inception, the company has focused on delivering customized, data-driven solutions to meet the evolving needs of its clients.
What industry verticals does
Outsourced
serve?
Outsourced serves a variety of industries, including Technology & SaaS, Retail & e-Commerce, Travel, and Hospitality & Leisure. This diverse focus allows the company to tailor its services to meet the specific demands of each vertical.
What delivery model does
Outsourced
offer?
Outsourced employs a delivery model that includes onshore, nearshore, and offshore services. This approach allows the company to leverage various geographical advantages, optimizing cost efficiency and operational flexibility while ensuring high-quality service delivery tailored to client needs.
How many employees and/or seats does
Outsourced
have?
Outsourced boasts a workforce of between 1,000 and 5,000 employees, reflecting its capacity to handle diverse client demands and scale operations effectively in response to business growth.
Can
Outsourced
be considered a good service provider for startups?
Outsourced can be a suitable service provider for startups, particularly those in high-growth phases. With a strong emphasis on customized, data-driven solutions, the company can help startups build their customer engagement strategies effectively. Their flexible delivery model also allows startups to scale their operations as they grow, which is essential for new businesses looking to establish a solid market presence.
Can
Outsourced
be considered a good service provider for SMBs?
Outsourced is well-equipped to support small and medium businesses (SMBs) with its comprehensive range of services and flexible delivery options. The company's focus on tailored solutions and operational efficiency makes it an attractive partner for SMBs looking to enhance their customer experience without compromising on quality as they scale.
Can
Outsourced
be considered a good service provider for enterprises?
Outsourced provides a robust service portfolio that appeals to enterprises and large companies, especially those in technology and e-commerce sectors. Their ability to customize solutions and integrate sophisticated operational strategies positions them as a reliable partner for larger organizations seeking to optimize their customer engagement and support services.
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