Outsource-X
Customer Experience and Contact Center
Outsource-X is a South African-based outsourcing provider that provides customer experience and contact center solutions for technology and retail sectors, known for its hybrid delivery model and access to a diverse talent pool.
Size
11-50
Private
Mission
To make workforce augmentation and team deployment seamless for businesses worldwide.
About
Outsource-X offers customer experience and contact center solutions along with back-office operations and HR, recruitment, and payroll services for clients in technology and retail. The company operates using a hybrid delivery model and supports businesses in Southern Africa and internationally.
It is recognized for its commitment to excellence and high customer satisfaction rates, with a focus on providing skilled multilingual agents and ongoing support to enhance operational efficiency.
Services
Outsource-X provides customer experience and contact center solutions supported by back-office operations and HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales and retention, and multilingual support, tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Quality Assurance & Monitoring
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in technology and retail sectors. It has experience supporting tech companies and consumer products with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Outsource-X is known for its cultural diversity and innovation, offering clients access to a skilled labor pool that enhances creativity and problem-solving. Its approach includes risk diversification through operations in multiple locations, ensuring business continuity and responsiveness to client needs.
Delivery Footprint
Headquartered in Somerset West, South Africa, the company operates using a hybrid delivery model. It serves clients across Southern Africa and internationally, with teams working in remote environments to meet diverse client requirements.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Outsource-X
?
Outsource-X specializes in delivering exceptional customer experience and contact center solutions. Their primary services encompass inbound customer support, outbound telesales and retention, and multilingual support, all designed to enhance client satisfaction and operational efficiency. Additionally, they provide quality assurance and monitoring, as well as recruitment process outsourcing (RPO), ensuring a comprehensive range of support tailored to meet diverse client needs.
What additional services does
Outsource-X
provide?
In addition to their core customer experience and contact center solutions, Outsource-X offers a range of supplementary services, including back-office operations and HR recruitment and payroll services. This extended portfolio enables the company to provide comprehensive support that enhances client operations beyond just customer interaction.
When was
Outsource-X
founded?
Outsource-X was established in 2022, marking its entry into the business process outsourcing industry. As of 2024, the company has been in operation for two years, building a reputation for excellence in customer experience and contact center solutions.
What industry verticals does
Outsource-X
serve?
Outsource-X serves clients primarily in the Technology & SaaS and Retail & e-Commerce sectors. This focus allows them to tailor their services to meet the unique demands and challenges faced by businesses within these industries, leveraging their expertise to drive customer satisfaction and operational success.
What delivery model does
Outsource-X
offer?
Outsource-X employs a hybrid delivery model that combines both offshore and multi-shore operations. This approach enables them to provide flexibility and efficiency in service delivery. Offshore delivery refers to services provided from a different country, often at a lower cost, while multi-shore entails utilizing various locations for service provision, enhancing resilience and responsiveness to client requirements.
How many employees and/or seats does
Outsource-X
have?
Outsource-X has a workforce comprising between 11 to 50 employees. This size allows for a nimble and agile team capable of adapting quickly to client needs while maintaining a personalized approach to service delivery.
Can
Outsource-X
be considered a good service provider for startups?
Outsource-X can be a valuable partner for startups, particularly those in the technology and retail sectors. With their tailored customer experience solutions and flexible delivery model, startups can leverage Outsource-X's expertise to establish efficient operational frameworks. Their commitment to high customer satisfaction rates and skilled multilingual agents can also help new businesses grow their customer base effectively.
Can
Outsource-X
be considered a good service provider for SMBs?
Outsource-X is well-positioned to support small and medium-sized businesses with its scalable service offerings and dedicated approach. Their ability to provide both contact center solutions and back-office support allows SMBs to enhance their operational efficiency and customer engagement without the need for significant internal resources. This flexibility is crucial for SMBs aiming for growth while managing costs effectively.
Can
Outsource-X
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.