Outsource Pros
Customer Experience and Contact Center
Outsource Pros is a BPO referral service that provides customer experience and contact center solutions for the travel, hospitality, and retail sectors, known for its extensive network of vetted global call center partners.
Size
1-10
Private
Mission
About
Outsource Pros offers customer experience and contact center solutions along with inbound customer support and technical support for clients in the travel, hospitality, and retail sectors. The company operates using an offshore, nearshore, and onshore model and supports businesses looking to enhance their customer service capabilities.
It is recognized for its ability to save clients 30-70% on outsourcing costs, with 24/7 support provided without additional fees.
Services
Outsource Pros provides customer experience and contact center solutions supported by inbound customer support and technical support. These services cover various channels and are tailored to support businesses in managing customer interactions and technical inquiries effectively.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in the travel, hospitality, and retail sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that client needs are met through customized solutions.
Unique Stregths
Outsource Pros is known for its extensive network of vetted global call center partners, offering clients significant cost savings and operational flexibility. Its approach includes a thorough matchmaking process that connects businesses with the most suitable outsourcing partners, ensuring quality and efficiency.
Delivery Footprint
Headquartered in San Diego, California, the company operates using an offshore, nearshore, and onshore delivery model. It serves clients across various regions, with teams working in flexible environments tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Outsource Pros
?
Outsource Pros specializes in delivering customer experience and contact center solutions. Their offerings include inbound customer support and technical support, catering to diverse client needs. This comprehensive service portfolio is designed to help businesses effectively manage customer interactions and provide necessary technical assistance, ensuring a seamless experience for their customers.
What additional services does
Outsource Pros
provide?
When was
Outsource Pros
founded?
Outsource Pros was established in 2016, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for approximately 8 years, during which it has developed a robust reputation for its customer service solutions tailored to various industries.
What industry verticals does
Outsource Pros
serve?
Outsource Pros serves multiple industries, specifically focusing on the travel, hospitality & leisure, and retail & e-commerce sectors. This industry-specific expertise allows them to customize their services, ensuring that they meet the unique needs of clients across these fields.
What delivery model does
Outsource Pros
offer?
Outsource Pros employs a versatile delivery model that includes offshore, nearshore, and onshore services. Offshore refers to outsourcing tasks to teams located in different countries, nearshore involves collaborating with teams in nearby regions, and onshore means working with teams within the same country. This flexible approach allows the company to cater to a wide range of client preferences and operational requirements.
How many employees and/or seats does
Outsource Pros
have?
Outsource Pros has a small workforce, comprising between 1 to 10 employees. This size indicates a boutique operation, allowing for personalized service and close client relationships, which can be advantageous for companies seeking dedicated support.
Can
Outsource Pros
be considered a good service provider for startups?
Outsource Pros could be a suitable service provider for startups, particularly those in the travel, hospitality, and retail sectors. With a small team, the company can offer personalized attention and tailored solutions, which are crucial for new businesses navigating the complexities of customer service. Their flexible delivery models also allow startups to scale their support according to their evolving needs without significant upfront investments.
Can
Outsource Pros
be considered a good service provider for SMBs?
Outsource Pros is well-positioned to support small and medium-sized businesses (SMBs) looking to enhance their customer service capabilities. Their extensive experience in the relevant industries, combined with a flexible delivery model, allows SMBs to access high-quality support while benefiting from significant cost savings. This makes Outsource Pros an attractive option for SMBs aiming to improve customer interactions without overstretching their resources.
Can
Outsource Pros
be considered a good service provider for enterprises?
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