Outsource Global
Customer Experience and Contact Center
Outsource Global is a leading BPO company that provides customer experience and contact center services for technology and engineering sectors, known for its commitment to workforce empowerment and economic development in Africa.
Size
Private
Mission
To create meaningful employment opportunities and foster economic development.
About
Outsource Global offers customer experience and contact center services along with back-office operations, sales and lead-generation services, and software engineering for clients in technology and engineering. The company operates using an offshore model and supports clients primarily in the USA, UK, Japan, and Africa.
It is recognized for its strong culture of discipline and productivity, with a focus on creating meaningful employment opportunities and fostering economic growth in local communities.
Services
Outsource Global provides customer experience and contact center services, supported by back-office operations, sales and lead-generation services, and software engineering. These services include inbound customer support, outbound telesales, live chat and messaging support, and data entry and processing, tailored to support various client needs and business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Content Creation & Localisation
SEO & Website Optimisation
Social Media Management
Custom Application Development
Industries Served
The company serves clients in technology and engineering sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
Outsource Global is known for its dedication to creating sustainable employment opportunities and its ability to deliver cost-effective, scalable teams. Its approach includes a commitment to quality service delivery and a strong focus on employee training, which helps maintain high performance and client satisfaction.
Delivery Footprint
Headquartered in Nigeria, the company operates using an offshore delivery model. It serves clients across the USA, UK, Japan, and Africa, with teams working remotely to provide flexible and responsive service solutions.
Certifications
No items found.
Verticals
Technology & SaaS
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Outsource Global
?
Outsource Global specializes in delivering exceptional customer experience and contact center services, which are complemented by a range of back-office solutions. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, data entry and processing, recruitment process outsourcing, content creation and localization, search engine optimization, social media management, and custom application development. This comprehensive suite is designed to cater to diverse business needs, ensuring clients receive tailored support.
What additional services does
Outsource Global
provide?
When was
Outsource Global
founded?
Outsource Global was established in 2016, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for approximately eight years, during which it has developed a robust reputation for its commitment to creating job opportunities and contributing to economic development in Nigeria.
What industry verticals does
Outsource Global
serve?
Outsource Global focuses on serving clients primarily in the Technology & SaaS and Gaming & Entertainment sectors. This industry specialization allows the company to tailor its services to meet the unique demands and challenges of these rapidly evolving fields.
What delivery model does
Outsource Global
offer?
Outsource Global employs an offshore delivery model, meaning that it provides services from a location outside the client's country, in this case, Nigeria. This approach enables the company to leverage cost-effective resources while offering flexibility and scalability to meet diverse client needs across various regions, including the USA, UK, Japan, and Africa.
How many employees and/or seats does
Outsource Global
have?
Can
Outsource Global
be considered a good service provider for startups?
For startups, Outsource Global can be a valuable partner, particularly if they are looking for cost-effective solutions to scale their operations. The company's diverse service offerings, including customer support and data management, can help new ventures establish a solid foundation without the need for extensive in-house resources. Their offshore model also allows startups to access high-quality services at competitive rates, which is crucial for early-stage companies focused on growth.
Can
Outsource Global
be considered a good service provider for SMBs?
Outsource Global is well-suited to support small and medium-sized businesses (SMBs) as they navigate growth challenges. The company's scalable service portfolio allows SMBs to tailor the level of support they need, from customer service to back-office operations. Additionally, their experience in providing tailored solutions can help these businesses enhance their operational efficiency and customer engagement without the burden of large overhead costs.
Can
Outsource Global
be considered a good service provider for enterprises?
Outsource Global can be a strong service provider for enterprises and large companies, particularly due to its proven track record and recognition in the industry. With accolades such as the Innovative Contact Centre and BPO Operator of the Year from the Nigeria Technology Awards, the company demonstrates reliability and a commitment to quality service delivery. Their offshore model and extensive service offerings enable them to meet the sophisticated demands of large organizations, ensuring effective scalability and operational efficiency.
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