Outsource Giant Egypt
Customer Experience and Contact Center
Outsource Egypt is a premier outsourcing service provider that provides customer experience and contact center solutions for telecommunications, retail, and technology sectors, known for its cost efficiency and access to a skilled multilingual workforce.
Size
Private
Mission
About
Outsource Egypt offers customer experience and contact center solutions along with HR, recruitment, payroll, software engineering, and marketing operations for clients in telecommunications, retail, and technology. The company operates using an offshore model and supports clients globally.
It is recognized for significant cost savings, with a commitment to delivering high-quality services through a skilled workforce and innovative solutions.
Services
Outsource Egypt provides customer experience and contact center solutions supported by HR, recruitment, payroll, software engineering, and marketing operations. These services include inbound customer support, technical support, recruitment process outsourcing, and campaign management, tailored to support diverse business functions and client needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Employee Helpdesk
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in telecommunications, retail, and technology sectors. It has experience supporting customer service-intensive industries with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Outsource Egypt is known for its cost efficiency and access to a large pool of highly qualified professionals, offering clients scalable solutions that adapt to their evolving needs. Its approach includes a customer-centric focus and a commitment to high service standards, ensuring responsiveness and satisfaction.
Delivery Footprint
Headquartered in Egypt, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet client requirements.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Outsource Giant Egypt
?
Outsource Giant Egypt specializes in providing customer experience and contact center solutions. Their offerings encompass a range of vital services, including inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in recruitment process outsourcing, talent sourcing and screening, employee helpdesk services, campaign management, as well as content creation and localization, ensuring comprehensive support for diverse client needs.
What additional services does
Outsource Giant Egypt
provide?
In addition to their primary focus on customer experience and contact center solutions, Outsource Giant Egypt offers an extended portfolio of services. These include back-office operations, sales and lead-generation services, software engineering and product development, as well as marketing operations, enabling them to address a wide range of client requirements beyond their main service offerings.
When was
Outsource Giant Egypt
founded?
What industry verticals does
Outsource Giant Egypt
serve?
Outsource Giant Egypt focuses on several key industries, including Telecommunications & Media, Retail & e-Commerce, and Technology & SaaS. This diverse industry expertise allows them to tailor their services to meet the unique demands and challenges faced by clients in these sectors.
What delivery model does
Outsource Giant Egypt
offer?
Outsource Giant Egypt employs an offshore delivery model, which means that their services are provided from a location outside of the client's country, often leading to cost efficiencies and access to a broader talent pool. This model allows them to serve clients across global markets while maintaining high standards of service and responsiveness.
How many employees and/or seats does
Outsource Giant Egypt
have?
Can
Outsource Giant Egypt
be considered a good service provider for startups?
Outsource Giant Egypt could be a valuable partner for startups looking to enhance their customer experience and operational efficiency. With a robust array of services tailored for customer support and technical assistance, startups can benefit from their expertise without the need for extensive in-house resources. Their offshore delivery model also provides cost advantages that are crucial for early-stage companies.
Can
Outsource Giant Egypt
be considered a good service provider for SMBs?
For small and medium businesses, Outsource Giant Egypt presents a compelling service option, particularly due to their scalable solutions and diverse service offerings. Their ability to adapt to the evolving needs of SMBs, combined with their commitment to delivering high-quality services, makes them a reliable partner for businesses seeking to grow and optimize their operations.
Can
Outsource Giant Egypt
be considered a good service provider for enterprises?
Outsource Giant Egypt is well-positioned to serve enterprises and large companies due to their extensive experience and a comprehensive suite of services. Their offshore delivery model not only enhances cost efficiency but also provides access to a skilled workforce capable of handling complex projects. Enterprises can rely on their sophisticated service offerings and commitment to quality, making them a strong choice for larger organizations.
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