Outsource Giant specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, technical support across tiers 1 and 2, as well as social media customer care. Additionally, they provide comprehensive email support, data entry and processing, order management and fulfillment, content moderation, content creation and localization, social media management, lead research and list building, outbound sales development, inbound lead qualification, and appointment setting, ensuring a holistic approach to enhancing customer communications and operational efficiency.

In addition to their core services in customer experience and contact center solutions, Outsource Giant also offers a range of supplementary services. These include HR recruitment and payroll, software engineering and product development, as well as marketing operations. This expanded portfolio allows them to assist clients with various operational needs beyond customer support.

Founded in 2018, Outsource Giant has been operating for approximately six years. Since its inception, the company has dedicated itself to providing high-quality outsourcing solutions that enhance customer satisfaction and business success in various industries.

Outsource Giant serves a diverse range of industries, including Retail & e-Commerce, Real Estate & Property Management, Technology & SaaS, Banking & Financial Services, Healthcare & Life Sciences, and Non-Profit & NGOs. This broad industry focus allows them to tailor their services to meet the specific needs of each sector effectively.

Outsource Giant operates using an offshore delivery model, which means that their services are provided from a different country than where their clients are based. This approach enables them to leverage a skilled workforce and offer cost-effective solutions while maintaining high service quality. Offshore outsourcing allows businesses to optimize their operations and focus on core activities while relying on Outsource Giant for customer communication and support.

Outsource Giant has a workforce ranging between 11 to 50 employees. This size enables the company to maintain a close-knit team that can deliver personalized service and flexibility, fostering strong relationships with clients while ensuring efficient service delivery.

Outsource Giant is particularly well-positioned to support small and medium-sized businesses (SMBs) due to their scalable solutions and personalized service. The company’s workforce size allows for adaptability, which is essential for SMBs that may experience rapid growth or changing needs. By offering a comprehensive range of services, Outsource Giant can help these businesses enhance their customer engagement and operational efficiency, providing the flexibility necessary for sustained growth.