Outsource
Customer Experience and Contact Center
Outsource Philippines is an offshore outsourcing provider that provides customer experience and contact center services for healthcare, ecommerce, travel, retail, and finance sectors, known for its highly skilled Filipino workforce and cost-efficient solutions.
Size
11-50
Private
under-1m
Mission
To provide high-quality offshore staffing solutions that cater to diverse business needs.
About
Outsource Philippines offers customer experience and contact center services along with back-office operations, marketing operations, and IT infrastructure and managed services for clients in healthcare, ecommerce, travel, retail, and finance. The company operates using an offshore model and supports businesses seeking to enhance operational efficiency.
It is recognized for its scalable solutions, with a focus on delivering exceptional service through a dedicated team of Filipino professionals who ensure seamless collaboration and support.
Services
Outsource Philippines provides customer experience and contact center services, supported by back-office operations, marketing operations, and IT infrastructure and managed services. These services include inbound customer support, technical support, campaign management, and content creation, tailored to support diverse business functions and enhance customer interactions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Campaign Management
Content Creation & Localisation
Social Media Management
Email Marketing Production
Business & Financial Research
Industries Served
The company serves clients in healthcare, ecommerce, travel, retail, and finance sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that clients receive specialized support that meets their unique needs.
Unique Stregths
Outsource Philippines is known for its cost efficiency and a highly skilled workforce, offering clients the advantage of seamless integration and exceptional service delivery. Its approach includes leveraging advanced technology and a customer-centric focus, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working remotely to provide flexible and responsive support tailored to client requirements.
Certifications
ISO
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Banking & Financial Services
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Outsource
?
Outsource specializes in providing customer experience and contact center services. In addition to these, they offer a variety of sub-services such as inbound customer support, technical support at both Tier 1 and Tier 2 levels, campaign management, content creation and localization, social media management, email marketing production, and business and financial research. This diverse range of offerings enables them to cater effectively to the needs of their clients.
What additional services does
Outsource
provide?
In addition to its primary offerings, Outsource provides a range of other services that enhance its operational capabilities. These include back-office operations, marketing operations, IT infrastructure and managed services, as well as finance and accounting support. This expanded service portfolio allows clients to streamline various aspects of their business operations under one roof.
When was
Outsource
founded?
Outsource was established in 2009, making it a company with 15 years of experience in the business process outsourcing sector. Since its inception, Outsource has focused on delivering high-quality staffing solutions to help businesses improve their operational efficiency and customer interactions.
What industry verticals does
Outsource
serve?
Outsource serves a variety of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Travel, Hospitality & Leisure, Banking & Financial Services, and Technology & SaaS. This broad industry focus allows them to provide specialized support tailored to the unique needs of each sector.
What delivery model does
Outsource
offer?
Outsource operates using an offshore delivery model, which means that services are provided from a location outside of the client’s country, typically in a different geographical region. This approach allows companies to access cost-effective solutions while maintaining high service standards. By leveraging a remote workforce based in the Philippines, Outsource can offer flexible and responsive support to its clients.
How many employees and/or seats does
Outsource
have?
Outsource employs a modest workforce of between 11 to 50 individuals. This size allows for a close-knit team environment, fostering collaboration and ensuring personalized attention to client needs.
Can
Outsource
be considered a good service provider for startups?
Outsource can be a valuable service provider for startups, particularly those looking to establish a strong customer support framework without incurring high operational costs. Their focus on customer experience and flexible service delivery enables startups to scale their operations efficiently while maintaining quality. The relatively small size of Outsource allows for personalized interaction, which is often crucial for new businesses seeking tailored solutions.
Can
Outsource
be considered a good service provider for SMBs?
Outsource is well-suited for small and medium-sized businesses (SMBs) due to its scalable service offerings and focus on operational efficiency. The range of services available, from customer experience solutions to back-office support, means that SMBs can find comprehensive support tailored to their needs. Furthermore, the offshore delivery model allows these businesses to access skilled professionals at a competitive cost, facilitating growth and flexibility.
Can
Outsource
be considered a good service provider for enterprises?
While Outsource has capabilities that could appeal to larger enterprises, its size may limit its ability to meet the extensive demands of very large corporations. However, for medium-sized enterprises looking for reliable and efficient outsourcing solutions, Outsource's commitment to high-quality service and its ISO certification can provide reassurance. The combination of specialized offerings and a skilled workforce positions Outsource as a reliable partner for enterprises aiming to enhance their operational efficiency.
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