Outposter
Customer Experience and Contact Center
Outposter is a leading offshore staffing company that provides customer experience and contact center services for retail and technology sectors, known for its extensive experience and managed solutions.
Size
11-50
Private
Mission
To facilitate growth and success for clients and staff by providing respectful and skilled workforce solutions.
About
Outposter offers customer experience and contact center services along with sales and lead-generation services for clients in retail and technology. The company operates using an offshore model and supports businesses of all sizes from startups to large corporations.
It is recognized for its commitment to quality recruitment and management, with a strong focus on delivering tailored staffing solutions that enhance productivity and efficiency.
Services
Outposter provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and social media customer care. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Campaign Management
Content Creation & Localisation
Social Media Management
Email Marketing Production
Graphic & Video Production
Lead Research & List Building
Outbound SDR / Cold Calling
Industries Served
The company serves clients in retail and technology sectors. It has experience supporting businesses of all sizes, from micro-businesses to publicly listed companies, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Outposter is known for its extensive experience in building offshore teams and offering managed solutions, providing clients with a seamless outsourcing experience. Its approach includes comprehensive recruitment, onboarding, and management practices, ensuring high-quality service delivery and compliance with Australian labor standards.
Delivery Footprint
Headquartered in Brisbane, Australia, the company operates using an offshore delivery model. It serves clients across Australia and the U.S., with teams based in the Philippines, Singapore, and India, ensuring access to a skilled workforce while maintaining local support.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
Canada
What's the main service provided by
Outposter
?
Outposter specializes in enhancing customer experience and operates as a contact center, offering a wide range of services that cater to client needs. Their primary focus includes inbound customer support, outbound telesales, and social media customer care. Additionally, they provide services such as campaign management, content creation and localization, social media management, email marketing production, graphic and video production, lead research and list building, and outbound sales development, ensuring comprehensive support across multiple channels.
What additional services does
Outposter
provide?
In addition to their main offerings, Outposter provides a variety of other services that enhance their portfolio. These include sales and lead-generation services as well as marketing operations, which further support clients in achieving their business objectives and optimizing their marketing strategies.
When was
Outposter
founded?
Outposter was established in 2018, making it a relatively young player in the business process outsourcing industry. As of 2024, the company has been in operation for six years, during which it has developed a reputation for delivering tailored workforce solutions to diverse clients.
What industry verticals does
Outposter
serve?
Outposter primarily serves clients in the Retail & e-Commerce and Technology & SaaS sectors. This focus allows them to tailor their services to meet the unique demands of these industries, ensuring that they effectively support businesses of varying scales and operational needs.
What delivery model does
Outposter
offer?
Outposter employs an offshore delivery model, which involves providing services from locations outside the client's primary country of operation. This approach allows them to leverage a skilled workforce in countries like the Philippines, Singapore, and India, while still maintaining local support for their Australian clients. Offshore delivery can offer significant advantages, including cost efficiency and access to a broader talent pool, enabling Outposter to deliver high-quality services.
How many employees and/or seats does
Outposter
have?
Outposter has a workforce that ranges between 11 to 50 employees. This size allows the company to maintain a close-knit, agile team that can adapt to client needs while ensuring individualized attention and quality service delivery.
Can
Outposter
be considered a good service provider for startups?
Can
Outposter
be considered a good service provider for SMBs?
Can
Outposter
be considered a good service provider for enterprises?
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