OutPLEX
Customer Experience and Contact Center
OutPLEX is a customer experience as a service (CXaaS) provider that offers customer experience and contact center solutions for retail, e-commerce, telecommunications, and SaaS, known for its pioneering use of AI and digital messaging technologies.
Size
201-500
Private
10m-50m
Mission
About
OutPLEX offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, live chat & messaging support, CX consulting & journey mapping, and quality assurance & monitoring for clients in retail, e-commerce, telecommunications, and SaaS. The company operates using a nearshore model and supports global brands looking to enhance their customer engagement.
It is recognized for its technology-driven approach that saves clients over 45% in operating costs, with a strong focus on digital messaging channels and AI automation.
Services
OutPLEX provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, live chat & messaging support, CX consulting & journey mapping, and quality assurance & monitoring. These services cover voice and digital messaging channels and are tailored to support client needs for enhanced customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail, e-commerce, telecommunications, and SaaS. It has experience supporting global brands with services aligned to industry-specific requirements and technology platforms, ensuring a seamless customer experience across various channels.
Unique Stregths
OutPLEX is known for its pioneering use of AI and digital messaging technologies, offering clients a significant reduction in operating costs and higher ROI. Its approach includes a commitment to innovation and a focus on team development, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in the United States, the company operates using a nearshore delivery model. It serves clients across North America and Latin America, with teams working in remote environments to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
OutPLEX
?
OutPLEX specializes in delivering exceptional customer experience and contact center solutions. Their primary services encompass inbound customer support, outbound telesales and retention, technical support for both Tier 1 and Tier 2 issues, as well as live chat and messaging support. Additionally, they offer CX consulting and journey mapping, all designed to enhance client engagement and operational efficiency across various communication channels.
What additional services does
OutPLEX
provide?
When was
OutPLEX
founded?
Founded in 2001, OutPLEX has been in operation for over 23 years. The company has grown significantly since its inception, establishing itself as a leader in the customer experience and contact center solutions market.
What industry verticals does
OutPLEX
serve?
OutPLEX serves a diverse range of industries, including Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This broad industry focus allows them to tailor their services to meet the specific needs of various sectors, ensuring a high-quality customer experience.
What delivery model does
OutPLEX
offer?
OutPLEX utilizes a nearshore delivery model, which means they operate from locations that are geographically close to their client base, specifically in North America and Latin America. This approach allows them to maintain effective communication and provide timely support while benefiting from cost efficiencies associated with nearshore operations.
How many employees and/or seats does
OutPLEX
have?
OutPLEX employs between 201 and 500 individuals, which places them in the mid-sized category. This workforce enables them to scale their services effectively while maintaining a personal touch in their client interactions.
Can
OutPLEX
be considered a good service provider for startups?
OutPLEX can be a beneficial service provider for startups, particularly those in the retail, e-commerce, and technology sectors. Their comprehensive service offerings, including customer support and CX consulting, allow startups to establish a solid foundation for customer engagement. Additionally, the nearshore delivery model can provide startups with cost-effective solutions to enhance their operational capabilities without compromising quality.
Can
OutPLEX
be considered a good service provider for SMBs?
OutPLEX is well-suited to support small and medium businesses by offering scalable services that can grow with their clients. The company's experience in various industries, combined with its focus on cost efficiency and quality service, makes it a reliable partner for SMBs looking to enhance their customer experience and operational effectiveness.
Can
OutPLEX
be considered a good service provider for enterprises?
OutPLEX is also a strong contender for enterprises and large companies due to its robust service portfolio and proven track record. The company's use of advanced technologies and AI-driven solutions not only enhances operational efficiency but also provides significant savings. Their recognition, such as the Gold award from The Muse Creative Awards in 2023, further underscores their commitment to delivering high-quality services that large organizations can depend on.
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