Outplex specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass inbound customer support, technical support at both Tier 1 and Tier 2 levels, multilingual support, as well as CX consulting and journey mapping. Additionally, they provide quality assurance and monitoring, live chat and messaging support, and email support, all aimed at enhancing customer engagement and operational efficiency for their clients.

Outplex was established in 2001, marking over 23 years of experience in the customer experience and contact center industry. Since its founding, the company has grown its expertise and service offerings, positioning itself as a reliable partner for businesses seeking to improve their customer support functions.

Outplex caters to a diverse range of industries, focusing on sectors such as Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This industry-specific approach allows them to tailor their services to meet the unique needs of each sector, ensuring optimal support for their clients.

Outplex employs a nearshore delivery model, which means they provide services from locations that are geographically close to their clients, particularly within the Americas. This approach allows for effective communication and collaboration while often reducing operational costs. The nearshore model combines the benefits of proximity with the ability to tap into skilled talent pools, which enhances service delivery and customer satisfaction.

Outplex has a workforce comprising between 201 to 500 employees. This size allows them to maintain a balance between personalized service and the capacity to handle high volumes of customer interactions, providing flexibility and scalability to meet client demands.

Outplex can be an excellent service provider for small and medium businesses (SMBs) due to its scalable service offerings and focus on customer engagement. Their range of support services, from inbound customer assistance to technical help, is designed to grow alongside their clients, allowing SMBs to enhance their customer service capabilities without the need for extensive internal resources. This flexibility makes them a strategic partner for businesses looking to expand their customer support functions.

For enterprises and large companies, Outplex presents a reliable option due to its established reputation in the industry and extensive service portfolio. Their nearshore delivery model ensures effective communication and support, while their experience with diverse industries allows them to cater to complex organizational needs. Outplex's focus on integrating advanced technologies and providing high-quality customer experiences positions them as a strong partner for large-scale operations.