Osi Outsourcing Services International
Customer Experience and Contact Center
Outsourcing Services International (OSI) is a bilingual outsourcing firm that provides customer experience and contact center services for banking and financial services, known for its client-centric approach and nearshore advantage.
Size
51-200
Private
10m-50m
Mission
To enable the growth of businesses by providing unique solutions through a dedicated team of professionals committed to delivering exceptional results.
About
Outsourcing Services International (OSI) offers customer experience and contact center services along with HR, recruitment, and payroll for clients in banking and financial services. The company operates using a nearshore model and supports international businesses seeking skilled solutions.
It is recognized for its bilingual, skilled workforce, with a commitment to client and employee well-being that drives its growth and success.
Services
Outsourcing Services International (OSI) provides customer experience and contact center services supported by HR, recruitment, and payroll solutions. These services include inbound customer support, outbound telesales, claims processing, and payroll administration, tailored to support various business functions and enhance operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Payroll Processing
Talent Sourcing & Screening
Onboarding Administration
Employee Helpdesk
Industries Served
The company serves clients in banking and financial services. It has experience supporting international businesses with services aligned to industry-specific requirements and technology platforms that facilitate seamless operations.
Unique Stregths
OSI is known for its bilingual, skilled workforce and client-centric approach, offering clients a nearshore advantage that enhances communication and reliability. Its commitment to quality and innovation ensures that clients receive exceptional service and support tailored to their needs.
Delivery Footprint
Headquartered in El Salvador, the company operates using a nearshore delivery model. It serves clients across various international markets, with teams working in hybrid environments to meet diverse client requirements.
Certifications
ISO 9001:2015
ISO 27001:2013
Verticals
Banking & Financial Services
Insurance
Clients
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What's the main service provided by
Osi Outsourcing Services International
?
Osi Outsourcing Services International specializes in customer experience and contact center solutions. Their offerings encompass inbound customer support, outbound telesales and retention, claims processing, payroll processing, talent sourcing and screening, onboarding administration, and employee helpdesk services. This comprehensive range of services is designed to enhance operational efficiency and meet the diverse needs of their clients.
What additional services does
Osi Outsourcing Services International
provide?
In addition to its main offerings, Osi Outsourcing Services International provides a range of other services, including HR recruitment and payroll, as well as shared-services transformation. These additional capabilities further enhance their ability to support clients in streamlining operations and optimizing their workforce management.
When was
Osi Outsourcing Services International
founded?
Osi Outsourcing Services International was established in 2010, marking over a decade of experience in the outsourcing sector. Since its inception, the company has consistently focused on delivering high-quality services to its clients, establishing itself as a reliable partner in the industry.
What industry verticals does
Osi Outsourcing Services International
serve?
The company primarily serves the Banking & Financial Services and Insurance sectors. This industry focus allows Osi Outsourcing Services International to tailor its services to meet the specific needs and regulatory requirements of these critical markets.
What delivery model does
Osi Outsourcing Services International
offer?
Osi Outsourcing Services International operates using a nearshore delivery model. This approach means that the company provides its services from a location that is geographically close to its clients, facilitating better communication and collaboration. Nearshore outsourcing offers the benefits of reduced costs and enhanced reliability while maintaining a high level of service quality.
How many employees and/or seats does
Osi Outsourcing Services International
have?
Osi Outsourcing Services International has a workforce comprising between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the ability to scale operations to meet client demands effectively.
Can
Osi Outsourcing Services International
be considered a good service provider for startups?
Osi Outsourcing Services International can be a valuable partner for startups, particularly those in the banking and financial services sectors. With its tailored approach and comprehensive service offerings, the company can help new businesses establish essential operational functions without the overhead of building these capabilities in-house.
Can
Osi Outsourcing Services International
be considered a good service provider for SMBs?
For small and medium businesses, Osi Outsourcing Services International presents a compelling option. Their scalable service offerings and focus on operational efficiency make it easier for SMBs to grow and adapt to changing market conditions. The company's commitment to delivering results can help these businesses enhance their customer engagement and streamline processes.
Can
Osi Outsourcing Services International
be considered a good service provider for enterprises?
Osi Outsourcing Services International is well-suited to support enterprises and large companies looking for reliable outsourcing solutions. With ISO 9001:2015 and ISO 27001:2013 certifications, the company demonstrates its commitment to quality and data security, which are crucial for larger organizations. Their nearshore delivery model and extensive service portfolio provide the sophistication and reliability needed to meet the complex demands of large-scale operations.
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