Orbital Response
Customer Experience and Contact Center
Menzies Response Limited is a private limited company that provides customer experience and contact center services for the travel, hospitality, and leisure sectors, known for its commitment to client satisfaction and operational excellence.
Size
201-500
Public
Mission
To delight clients and make a meaningful difference in their lives, aiming to have a lasting impact.
About
Menzies Response Limited offers customer experience and contact center services along with other business support services for clients in the travel, hospitality, and leisure sectors. The company operates using an onshore model and supports businesses primarily based in the UK.
It is recognized for its extensive industry experience and a strong focus on client relationships, driven by core values that emphasize inspiration, innovation, collaboration, empathy, and integrity.
Services
Menzies Response Limited provides customer experience and contact center services, supported by other business support services. These services include inbound customer support and are tailored to meet the needs of clients in various sectors, ensuring operational excellence and client satisfaction.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in the travel, hospitality, and leisure sectors. It has experience supporting businesses with services aligned to industry-specific requirements, fostering strong partnerships that enhance client operations.
Unique Stregths
Menzies Response Limited is known for its commitment to client satisfaction and operational excellence, offering clients a supportive and client-focused environment. Its approach includes fostering a culture of continuous improvement and partnership, which helps deliver consistent results.
Delivery Footprint
Headquartered in London, England, the company operates using an onshore delivery model. It serves clients primarily within the UK, with a focus on delivering high-quality services that meet the unique needs of its clientele.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Orbital Response
?
Orbital Response specializes in enhancing customer experience through its primary offering of customer experience and contact center services. This includes a strong focus on inbound customer support, ensuring that clients receive comprehensive assistance tailored to their specific needs. By leveraging their expertise, they strive to improve client interactions and operational efficiency.
What additional services does
Orbital Response
provide?
When was
Orbital Response
founded?
Orbital Response was established in 1972, marking over 50 years in the industry. This extensive history reflects the company's commitment to evolving alongside client needs and market trends, establishing a solid foundation of experience and reliability in providing customer support services.
What industry verticals does
Orbital Response
serve?
Orbital Response operates primarily within the travel, hospitality, and leisure sectors. This targeted focus allows them to develop specialized knowledge and skills that cater specifically to the unique demands of these industries, fostering strong and effective partnerships with their clients.
What delivery model does
Orbital Response
offer?
The company adopts an onshore delivery model, meaning that their services are provided from within the UK. This approach ensures that clients benefit from high-quality support that is closely aligned with their needs, facilitating better communication and understanding compared to offshore alternatives.
How many employees and/or seats does
Orbital Response
have?
Orbital Response has a workforce ranging from 201 to 500 employees. This size enables them to maintain a balance between personalized service and operational capacity, allowing them to effectively manage client needs while also fostering a collaborative work environment.
Can
Orbital Response
be considered a good service provider for startups?
Can
Orbital Response
be considered a good service provider for SMBs?
Orbital Response could be a suitable service provider for small and medium businesses, especially those operating within the travel, hospitality, and leisure sectors. Their focus on customer experience and operational excellence can help SMBs enhance client interactions and streamline their customer support processes. Additionally, the company's onshore delivery model may provide these businesses with a more reliable and culturally aligned service.
Can
Orbital Response
be considered a good service provider for enterprises?
For enterprises and larger companies, Orbital Response presents a reliable option due to its extensive industry experience and commitment to client satisfaction. Their ability to provide tailored customer experience solutions, combined with their established operational framework, positions them well to meet the complex needs of larger organizations. Furthermore, their onshore delivery model can ensure high-quality service and effective communication, which are critical for enterprise-level clients.
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