Oracle CMS
Customer Experience and Contact Center
OracleCMS is a leading Australian outsourcing provider that provides customer experience and contact center solutions for government and public sector, known for its exceptional customer service standards and rapid response times.
Size
Private
Mission
About
OracleCMS offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in government and public sector. The company operates using an onshore model and supports businesses of varied sizes.
It is recognized for its commitment to customer service, with a guarantee that 90% of calls will be answered in less than 14 seconds, ensuring high-quality engagement.
Services
OracleCMS provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and technical support. These services include live chat and messaging support, data entry, and customer analytics, tailored to enhance customer engagement and streamline business operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Data Entry & Data Processing
Quality Assurance & Monitoring
Customer & Marketing Analytics
Industries Served
The company serves clients in government and public sector. It has experience supporting small to enterprise-level businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
OracleCMS is known for its exceptional customer service standards, offering clients a strong financial foundation and rapid response times. Its approach includes a commitment to answering 90% of calls in less than 14 seconds, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in West Melbourne, Australia, the company operates using an onshore delivery model. It serves clients across Australia, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Technology & SaaS
Clients
No items found.
What's the main service provided by
Oracle CMS
?
Oracle CMS specializes in delivering customer experience and contact center solutions. Their service offerings encompass a wide range of capabilities, including inbound customer support, outbound telesales and retention, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide live chat and messaging support, data entry and processing, quality assurance and monitoring, as well as customer and marketing analytics, all designed to enhance customer engagement and optimize business operations.
What additional services does
Oracle CMS
provide?
When was
Oracle CMS
founded?
Oracle CMS was established in 2007, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for 17 years, building a reputation for quality customer service and innovative contact center solutions.
What industry verticals does
Oracle CMS
serve?
Oracle CMS primarily serves clients in the Government & Public Sector and Technology & SaaS industries. This focus allows them to tailor their services effectively to meet the specific needs and challenges faced by these sectors.
What delivery model does
Oracle CMS
offer?
Oracle CMS employs an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically from Australia. This approach allows for better communication, cultural alignment, and responsiveness, ensuring that clients receive high-quality support tailored to their regional context.
How many employees and/or seats does
Oracle CMS
have?
Can
Oracle CMS
be considered a good service provider for startups?
Can
Oracle CMS
be considered a good service provider for SMBs?
Oracle CMS is well positioned to support small and medium-sized businesses due to its scalable service offerings and commitment to high-quality customer engagement. Their flexible delivery model and diverse service portfolio allow SMBs to access the necessary resources to enhance their customer interactions without overwhelming costs. This adaptability is vital for growing businesses that require reliable support.
Can
Oracle CMS
be considered a good service provider for enterprises?
Oracle CMS is an excellent choice for enterprises and large companies, particularly those in the Government & Public Sector and Technology & SaaS sectors. The company’s commitment to answering 90% of calls within 14 seconds underscores its reliability and operational efficiency, which are critical for larger organizations that demand consistent and sophisticated service levels. With a solid foundation and proven track record, Oracle CMS can effectively meet the complex needs of enterprise clients.
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