OQP Virtual Solutions
Customer Experience and Contact Center
OQP Virtual Solutions is a boutique BPO company that provides customer experience and contact center services for healthcare and life sciences, known for its personalized and cost-effective solutions.
Size
11-50
Public
Mission
To transform how businesses operate by providing exceptional remote teams and virtual assistants.
About
OQP Virtual Solutions offers customer experience and contact center services along with virtual assistants and administrative support for clients in healthcare and life sciences. The company operates using an onshore model and supports small to medium-sized businesses.
It is recognized for its tailored services and commitment to excellence, with a focus on enhancing productivity and efficiency for its clients.
Services
OQP Virtual Solutions provides customer experience and contact center services, supported by virtual assistants and administrative support. These services include inbound customer support, appointment setting, and data processing, tailored to support various business functions and enhance operational efficiency.
Capabilities
Inbound Customer Support
Email Support
Outbound Telesales & Retention
Appointment Setting
Customer & Marketing Analytics
Data Entry & Data Processing
Knowledge-Base Creation
Market & Competitive Intelligence
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting small businesses with services aligned to industry-specific requirements and technology platforms that facilitate seamless communication and collaboration.
Unique Stregths
OQP Virtual Solutions is known for its personalized services and cost-effective solutions, offering clients a dedicated approach to business process management. Its operational model includes an in-office environment, which enhances team collaboration and productivity, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in London, UK, the company operates using an onshore delivery model. It serves clients primarily in the UK, with teams working in a collaborative office environment to maintain high standards of service and accountability.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
OQP Virtual Solutions
?
OQP Virtual Solutions specializes in delivering outstanding customer experience and contact center services. Their offerings encompass a range of tailored solutions, including inbound customer support, email assistance, outbound telesales and retention, appointment setting, and data entry and processing. Additionally, they provide customer and marketing analytics, knowledge-base creation, and market and competitive intelligence, all aimed at enhancing operational efficiency for their clients.
What additional services does
OQP Virtual Solutions
provide?
When was
OQP Virtual Solutions
founded?
What industry verticals does
OQP Virtual Solutions
serve?
OQP Virtual Solutions primarily serves the Healthcare & Life Sciences sectors. Their expertise in these industries allows them to address the specific needs and challenges faced by businesses operating in these fields, providing specialized support and solutions that are tailored to enhance service delivery and operational efficiency.
What delivery model does
OQP Virtual Solutions
offer?
OQP Virtual Solutions employs an onshore delivery model, meaning that their services are provided from within the United Kingdom. This approach allows them to maintain close communication and collaboration with their clients while ensuring high-quality service delivery. Onshore delivery typically results in better alignment with client expectations and a more seamless integration of services.
How many employees and/or seats does
OQP Virtual Solutions
have?
OQP Virtual Solutions has a workforce comprising between 11 and 50 employees. This relatively small team size enables the company to offer personalized and dedicated services, fostering strong relationships with clients and ensuring a focus on quality and efficiency in their operations.
Can
OQP Virtual Solutions
be considered a good service provider for startups?
While OQP Virtual Solutions offers a strong suite of services that could benefit startups, their primary focus on small and medium-sized businesses may mean that their offerings are best suited for companies that have established some level of operational complexity. Startups may find value in their customer experience and contact center solutions, but they should ensure that their needs align with the company's expertise and service capabilities.
Can
OQP Virtual Solutions
be considered a good service provider for SMBs?
OQP Virtual Solutions is well-suited to support small and medium-sized businesses. Their range of tailored services and commitment to excellence help SMBs enhance productivity and efficiency, making them a valuable partner for organizations looking to optimize their operations. The company's focus on personalized service ensures that SMBs receive attention that aligns with their specific needs and growth objectives.
Can
OQP Virtual Solutions
be considered a good service provider for enterprises?
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