Opus specializes in delivering exceptional customer experience and contact center services, which are further supported by a range of back-office operations. Their offerings include inbound customer support, technical assistance across various tiers, email support, and outbound services such as sales development and appointment setting. Additionally, they provide market and competitive intelligence, content creation and localization, as well as mobile app and web development, ensuring a comprehensive suite of solutions tailored to enhance operational efficiency for their clients.

In addition to their primary customer experience and contact center offerings, Opus provides a variety of other essential services. These include back-office operations, HR recruitment and payroll, knowledge and research services, as well as sales and lead-generation services. They also have capabilities in AI and data services, further enhancing their ability to support clients across different operational functions.

Founded in 2018, Opus has been operating for approximately six years. Since its inception, the company has focused on delivering outsourcing solutions that leverage advanced technology to help clients optimize their operations, particularly in the healthcare and financial services sectors.

Opus serves a diverse range of industries, notably in Healthcare & Life Sciences and Banking & Financial Services. Their expertise in these sectors allows them to provide tailored services that meet the specific demands and standards required by businesses operating in these fields.

Opus employs an offshore delivery model, which means they provide services from a different country than where their clients are located. This approach allows businesses to access skilled talent and cost-effective solutions while benefiting from the flexibility and scalability that offshore operations can offer. By leveraging state-of-the-art technology centers in the Philippines, Opus ensures consistent and efficient service delivery to meet the diverse needs of their clients.

Opus has a small team consisting of between one to ten employees. This size allows for a close-knit operational structure, which can foster agility and personalized service, enabling the company to adapt quickly to client needs.