Options Outsourcing
Customer Experience and Contact Center
Options Outsourcing is a premium virtual staffing firm that provides customer experience and contact center solutions for various industries, known for its rigorous hiring process and commitment to quality.
Size
11-50
Private
Mission
To succeed through collaboration and a commitment to quality.
About
Options Outsourcing offers customer experience and contact center solutions along with back-office operations for clients in healthcare, insurance, financial services, telecommunications, retail, technology, and travel. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its cost-effective staffing solutions, with a strong emphasis on quality control and tailored services that meet specific client needs.
Services
Options Outsourcing provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, and data entry. These services cover various channels and are tailored to support clients in managing non-core business processes efficiently.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in healthcare, insurance, banking and financial services, telecommunications, retail and e-commerce, technology, and travel and hospitality. It has experience supporting mid to large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Options Outsourcing is known for its rigorous hiring process and high-quality control standards, offering clients reliable virtual teams. Its approach includes thorough candidate screening and ongoing performance monitoring, which help deliver consistency and excellence at scale.
Delivery Footprint
Headquartered in Cairo, Egypt, the company operates using an offshore delivery model. It serves clients across various regions, with teams working remotely to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Options Outsourcing
?
Options Outsourcing specializes in delivering exceptional customer experience and contact center solutions. Their offerings extend to inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as data entry and data processing services. This comprehensive suite of services enables clients to efficiently manage their non-core business processes while ensuring high standards of quality and customer satisfaction.
What additional services does
Options Outsourcing
provide?
In addition to their primary offerings in customer experience and contact center solutions, Options Outsourcing also provides back-office operations. This extension of services further supports clients by managing essential but non-core business functions, enhancing overall operational efficiency.
When was
Options Outsourcing
founded?
Options Outsourcing was established in 2018, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for six years, during which it has built a reputation for quality and reliability in customer service.
What industry verticals does
Options Outsourcing
serve?
The company caters to a diverse range of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, Technology & SaaS, and Travel, Hospitality & Leisure. This broad industry focus allows Options Outsourcing to tailor its services to meet specific sector needs effectively.
What delivery model does
Options Outsourcing
offer?
Options Outsourcing employs an offshore delivery model to provide its services. This means that their operations are based outside the client's country, allowing for cost-effective solutions while maintaining high service quality. The offshore approach enables flexibility in managing resources and responding to client needs promptly.
How many employees and/or seats does
Options Outsourcing
have?
Options Outsourcing has a workforce consisting of between 11 to 50 employees. This relatively small team size allows for a focused and personalized approach to client services, fostering a strong commitment to quality and collaboration.
Can
Options Outsourcing
be considered a good service provider for startups?
Options Outsourcing can be a favorable partner for startups seeking to scale their customer service and operational capabilities. With their tailored solutions and commitment to quality, startups can benefit from a dedicated team that understands the unique challenges faced during growth phases. Their flexible offshore model allows startups to access skilled resources without the burden of substantial overhead costs.
Can
Options Outsourcing
be considered a good service provider for SMBs?
For small and medium businesses, Options Outsourcing presents a viable service option due to its scalable solutions and diverse service portfolio. The company’s emphasis on quality control and tailored services means that SMBs can rely on them to manage customer interactions effectively while allowing these businesses to focus on growth and core operations.
Can
Options Outsourcing
be considered a good service provider for enterprises?
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