Optimuz Me
Customer Experience and Contact Center
OptimUz is a leading customer service center solution provider that provides customer experience and contact center services for retail, telecommunications, and banking sectors, known for its advanced technology tools and tailored solutions.
Size
Private
Mission
To leverage expertise and technology to create memorable customer experiences at every touchpoint.
About
OptimUz offers customer experience and contact center services along with analytics and data management for clients in retail, telecommunications, and banking. The company operates using a hybrid delivery model and supports B2B and B2C clients across the Middle East.
It is recognized for its 20 years of expertise in delivering high-quality service, with a focus on operational analytics and innovative technology platforms that enhance customer interactions.
Services
OptimUz provides customer experience and contact center services supported by analytics and data management. These services include inbound customer support, CX consulting, data entry, and operational analytics. Each solution is tailored to enhance customer interactions and improve operational efficiency for clients.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Data Entry & Data Processing
Market & Competitive Intelligence
Business & Financial Research
Data Collection & Survey Programming
Descriptive & Diagnostic Analytics
Industries Served
The company serves clients in retail, telecommunications, and banking sectors. It has experience supporting B2B and B2C clients with services aligned to industry-specific requirements and technology platforms such as Ameyo and Survey2Connect.
Unique Stregths
OptimUz is known for its commitment to delivering exceptional customer service solutions, offering clients advanced technology tools and operational analytics. Its approach includes 24/7 availability and personalized service, ensuring consistent and high-quality customer interactions.
Delivery Footprint
Headquartered in the Middle East, the company operates using a hybrid delivery model. It serves clients across various regions, with teams working in both onshore and nearshore environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Optimuz Me
?
Optimuz Me specializes in customer experience and contact center solutions, aimed at enhancing client interactions across various touchpoints. Their offerings include inbound customer support, CX consulting and journey mapping, as well as data entry and processing. Additionally, they provide market and competitive intelligence, business and financial research, data collection, and survey programming, all designed to improve operational efficiency and customer satisfaction.
What additional services does
Optimuz Me
provide?
In addition to their core customer experience and contact center offerings, Optimuz Me provides a range of supplementary services. These include finance and accounting, HR recruitment and payroll, as well as sales and lead-generation services. This extended portfolio enables them to support clients with various operational needs, enhancing overall business performance.
When was
Optimuz Me
founded?
What industry verticals does
Optimuz Me
serve?
Optimuz Me serves a diverse range of industries, specifically focusing on Retail & e-Commerce, Telecommunications & Media, and Banking & Financial Services. Their expertise in these sectors allows them to tailor their services to meet the unique needs of both B2B and B2C clients.
What delivery model does
Optimuz Me
offer?
Optimuz Me employs a hybrid delivery model that combines both onshore and nearshore operations. This approach allows them to leverage local knowledge and accessibility while also benefiting from cost efficiencies associated with nearshore resources. Their flexible delivery method ensures that they can meet the specific requirements of clients across the Middle East.
How many employees and/or seats does
Optimuz Me
have?
Can
Optimuz Me
be considered a good service provider for startups?
Optimuz Me can be a beneficial service provider for startups, particularly those operating in sectors like retail or telecommunications. Their extensive experience and tailored customer service solutions can help new businesses establish strong customer relationships from the outset. Moreover, their hybrid delivery model offers flexibility, which is crucial for startups that may require scalable support as they grow.
Can
Optimuz Me
be considered a good service provider for SMBs?
For small and medium businesses, Optimuz Me presents a strong option due to its scalable service portfolio and experience in diverse industries. Their focus on customer experience and operational analytics allows SMBs to enhance their customer interactions without the burden of heavy infrastructure costs. This enables growth support and adaptability, making them well-suited for the dynamic needs of smaller enterprises.
Can
Optimuz Me
be considered a good service provider for enterprises?
Optimuz Me is well-equipped to serve enterprises and large companies, particularly due to its robust service offerings and commitment to high-quality customer interactions. Their hybrid delivery model and 20 years of expertise in the field provide the reliability and sophistication that larger businesses often require. This makes them a trustworthy partner for enterprises looking to optimize their customer experience and operational efficiency.
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