Optima Communications International
Customer Experience and Contact Center
Optima Communications Systems Inc. is a communications solutions provider that provides customer experience and contact center services for non-profits, government, and education sectors, known for its tailored solutions and extensive industry experience.
Size
11-50
Private
10m-50m
Mission
About
Optima Communications Systems Inc. offers customer experience and contact center services along with back-office operations for clients in non-profit organizations, government, and education sectors. The company operates using a hybrid delivery model and supports small to mid-sized businesses in the Tri-State area.
It is recognized for its commitment to quality equipment and unparalleled customer service, with a management team that boasts over 250 years of collective experience in the communications industry.
Services
Optima Communications Systems Inc. provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, technical support, billing and invoicing, and lead research. These services cover various channels and are tailored to support the unique needs of non-profits, government entities, and educational institutions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Billing & Invoicing
Claims Processing
Data Entry & Data Processing
Outbound SDR / Cold Calling
Lead Research & List Building
Industries Served
The company serves clients in non-profit organizations, government, and education sectors. It has experience supporting small to mid-sized businesses with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Optima Communications is known for its personalized communication solutions and high level of customer service, offering clients flexible service delivery models that blend technology with live agents. Its approach includes customized service agreements and a customer-centric focus, ensuring effective communication and support for each client.
Delivery Footprint
Headquartered in the Tri-State area, the company operates using a hybrid delivery model. It serves clients across the local region, with teams working in both on-site and remote environments depending on client needs.
Certifications
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Verticals
Non-Profit & NGOs
Government & Public Sector
Education & EdTech
Clients
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What's the main service provided by
Optima Communications International
?
Optima Communications International primarily specializes in customer experience and contact center services. Their offerings extend to a variety of sub-services, including inbound customer support, technical support at Tier 1 and 2 levels, CX consulting and journey mapping, as well as billing, invoicing, claims processing, data entry, and outbound sales development. This comprehensive suite of services is designed to cater to the distinct needs of their clients, particularly in the non-profit, government, and educational sectors.
What additional services does
Optima Communications International
provide?
In addition to their core services in customer experience and contact centers, Optima Communications International offers a range of other capabilities. These include IT infrastructure and managed services, software engineering and product development, as well as marketing operations. This diverse portfolio enhances their ability to support clients across various operational needs.
When was
Optima Communications International
founded?
Optima Communications International was established in the year 2000, making it over 23 years old as of 2024. The company has a longstanding presence in the BPO industry, which has allowed it to accumulate significant experience and expertise in delivering customer service solutions.
What industry verticals does
Optima Communications International
serve?
The company focuses on several key industries, specifically serving non-profit organizations, government and public sector entities, as well as the education and edtech fields. This targeted approach enables Optima Communications to tailor their services to meet the unique challenges and requirements of these sectors.
What delivery model does
Optima Communications International
offer?
Optima Communications International employs a hybrid delivery model that combines onshore, hybrid (multi-shore mix), and work-from-home or virtual strategies. Onshore refers to services provided within the same country as the client, while hybrid allows for a blend of on-site and remote interactions. This flexible approach ensures that they can meet client needs effectively, offering the right mix of technology and human touch.
How many employees and/or seats does
Optima Communications International
have?
Optima Communications International operates with a workforce size ranging from 11 to 50 employees. This relatively small team allows for a personalized approach to service delivery, enabling them to maintain a high level of customer engagement and support.
Can
Optima Communications International
be considered a good service provider for startups?
Can
Optima Communications International
be considered a good service provider for SMBs?
Can
Optima Communications International
be considered a good service provider for enterprises?
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