Opticall Bpo
Customer Experience and Contact Center
Opticall BPO is a leading outsourcing provider that offers customer experience and contact center solutions for the healthcare and life sciences sector, known for its extensive support in the eye care industry.
Size
51-200
Private
Mission
To lead the BPO industry while fostering a strong culture of growth and employee well-being.
About
Opticall BPO offers customer experience and contact center solutions along with HR, recruitment, payroll, finance, accounting, marketing operations, and sales services for clients in healthcare and life sciences. The company operates using an offshore model and supports U.S.-based clients, primarily in the eye health industry.
It is recognized for its rapid growth and commitment to employee development, with a focus on fostering a rewarding work environment that emphasizes career opportunities and professional stability.
Services
Opticall BPO provides customer experience and contact center solutions, supported by HR, recruitment, payroll, finance, accounting, marketing operations, and sales services. These services include inbound customer support, outbound telesales, and quality assurance, tailored to support the operational needs of clients in the healthcare sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Recruitment Process Outsourcing (RPO)
Accounts Payable
Accounts Receivable
Payroll Processing
Business Intelligence & Dashboarding
Quality Assurance & Monitoring
Industries Served
The company serves clients in healthcare and life sciences, specifically focusing on the eye care industry. It has experience supporting large optical retail companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Opticall BPO is known for its commitment to employee development and a strong company culture, offering clients a dedicated and knowledgeable workforce. Its approach includes fostering a passion-driven growth environment, which helps deliver consistent and high-quality service.
Delivery Footprint
Headquartered in Managua, Nicaragua, the company operates using an offshore delivery model. It serves clients across the United States, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Opticall Bpo
?
Opticall BPO specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales, and recruitment process outsourcing (RPO). Additionally, they handle accounts payable and receivable, payroll processing, business intelligence and dashboarding, as well as quality assurance and monitoring. This diverse portfolio is designed to effectively meet the operational needs of clients, particularly within the healthcare sector.
What additional services does
Opticall Bpo
provide?
In addition to their primary customer experience and contact center services, Opticall BPO offers a range of back-office operations. These additional capabilities include support in areas such as HR, finance, accounting, marketing operations, and sales services, which collectively enhance their ability to provide comprehensive solutions to their clients.
When was
Opticall Bpo
founded?
Opticall BPO was established in 2016 and has been in operation for approximately 8 years. Since its inception, the company has rapidly grown and developed a strong reputation in the BPO industry, driven by its commitment to employee well-being and professional growth.
What industry verticals does
Opticall Bpo
serve?
Opticall BPO primarily serves clients in the healthcare and life sciences sectors, with a specific emphasis on the eye care industry. Their expertise in this niche market allows them to deliver tailored solutions that address the unique challenges and requirements of healthcare providers.
What delivery model does
Opticall Bpo
offer?
Opticall BPO operates using an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach allows them to offer cost-effective solutions while maintaining high-quality service. By leveraging an offshore model, they can efficiently serve U.S.-based clients from their headquarters in Managua, Nicaragua, using a hybrid working environment to adapt to varying client needs.
How many employees and/or seats does
Opticall Bpo
have?
Opticall BPO employs a workforce of between 51 to 200 individuals. This size allows the company to maintain a nimble and responsive team that can effectively support their clients' needs while fostering a close-knit company culture focused on employee development.
Can
Opticall Bpo
be considered a good service provider for startups?
Can
Opticall Bpo
be considered a good service provider for SMBs?
Can
Opticall Bpo
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.