Opticall specializes in delivering exceptional customer experience and contact center solutions. Their primary focus includes inbound customer support, quality assurance and monitoring, marketing automation, and technical support for Tier 1 and Tier 2 issues. By combining these core offerings, Opticall ensures that clients receive tailored services that meet their unique needs in the customer engagement landscape.

In addition to their main services, Opticall offers a broad range of additional capabilities, including back-office operations, HR recruitment and payroll, finance and accounting, marketing operations, and sales and lead-generation services. This extensive service portfolio allows them to provide comprehensive support across various business functions, catering to diverse client needs.

Opticall was established in 2016 and has since been operating for approximately eight years. Since its inception, the company has focused on providing high-quality support services, allowing it to grow and adapt to the evolving needs of its clients.

Opticall primarily serves the healthcare and life sciences sectors, with a specific emphasis on the eye health industry. This focus enables the company to align its services with the unique requirements and challenges faced by clients in this specialized field.

Opticall employs an offshore and nearshore delivery model, which means they provide services from locations outside the client's country while maintaining proximity to ensure effective communication and collaboration. This approach allows them to offer competitive pricing while delivering high-quality support tailored to the needs of their U.S.-based clients.

Opticall has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a personalized approach to service delivery while being agile enough to scale operations according to client demands.