Opstalent
Customer Experience and Contact Center
OpsTalent is an award-winning outsourcing firm that provides customer experience and contact center solutions for various sectors, known for its highly educated workforce and commitment to employee wellbeing.
Size
51-200
Private
under-1m
Mission
About
OpsTalent offers customer experience and contact center solutions along with technical support for clients across multiple sectors. The company operates using an offshore and nearshore model and supports clients primarily in Europe and the UK.
It is recognized for its award-winning management team and dedication to employee satisfaction, with a strong focus on innovative and scalable outsourcing solutions.
Services
OpsTalent provides customer experience and contact center solutions supported by technical support services. These services include multilingual support and Tier 1/2 technical assistance, tailored to meet diverse client needs and enhance customer satisfaction.
Capabilities
Multilingual Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients across various sectors, including multinational corporations and startups. It has experience supporting a wide range of clients with services aligned to their specific requirements and technology platforms.
Unique Stregths
OpsTalent is known for its commitment to employee wellbeing and a people-first culture, offering clients innovative and cost-effective outsourcing solutions. Its approach includes assembling dedicated teams of talented professionals, ensuring high-quality service delivery and client satisfaction.
Delivery Footprint
Headquartered in Poland, the company operates using an offshore and nearshore delivery model. It serves clients across Europe and the UK, with teams working in remote environments to meet client needs effectively.
Certifications
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Verticals
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Clients
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What's the main service provided by
Opstalent
?
OpsTalent specializes in providing comprehensive customer experience and contact center solutions. Their offerings are further enhanced by multilingual support and Tier 1/2 technical assistance, ensuring they meet the diverse needs of their clients and boost customer satisfaction across various sectors.
What additional services does
Opstalent
provide?
When was
Opstalent
founded?
Opstalent was established in 2012, making it a seasoned player in the BPO industry with over a decade of experience. Since its founding, the company has dedicated itself to delivering quality customer experience and contact center solutions that cater to a wide range of client needs.
What industry verticals does
Opstalent
serve?
What delivery model does
Opstalent
offer?
Opstalent employs both offshore and nearshore delivery models in its operations. This means that they provide services from locations that are geographically closer to their clients, enhancing communication and efficiency, while also utilizing offshore resources for cost-effectiveness. This hybrid approach allows them to serve clients across Europe and the UK effectively.
How many employees and/or seats does
Opstalent
have?
Opstalent has a workforce size ranging between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capability to handle a variety of client demands.
Can
Opstalent
be considered a good service provider for startups?
Opstalent can be a suitable service provider for startups, particularly those seeking customer experience and technical support solutions. With their commitment to tailored services and a people-first culture, startups can benefit from their expertise in creating dedicated teams that focus on quality service delivery. Their experience in supporting diverse client needs makes them a reliable partner for emerging businesses.
Can
Opstalent
be considered a good service provider for SMBs?
Opstalent is well-positioned to support small and medium businesses (SMBs) thanks to its flexible service offerings and scalable solutions. The company’s experience working with a range of clients, from startups to larger corporations, equips them with the insights necessary to cater to the specific needs of SMBs, helping them grow and adapt in a competitive market.
Can
Opstalent
be considered a good service provider for enterprises?
While Opstalent's services are robust, they are particularly well-suited for small and medium businesses rather than large enterprises. Their focus on personalized service and employee satisfaction may not scale to the complex needs of larger organizations. However, for enterprises looking for innovative and cost-effective solutions, Opstalent's award-winning management and commitment to quality may offer some value, though they may not provide the extensive capabilities typically required by larger companies.
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