Ops Contact Center
Customer Experience and Contact Center
Liveops is a pioneering company that provides customer experience and contact center solutions for diverse industries, known for its flexible virtual workforce model.
Size
1K-5K
Private
50m-100m
Mission
To improve people's lives through a people-powered business model.
About
Liveops offers customer experience and contact center solutions along with back-office operations for clients in retail, healthcare, insurance, and government. The company operates using a work-from-home model and supports over 400 organizations nationwide.
It is recognized for its scalable talent solutions, with a cloud-based platform that enables faster program readiness and higher customer satisfaction rates.
Services
Liveops provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, social media customer care, and quality assurance monitoring. These services cover various channels including voice, chat, and email, and are tailored to support diverse client needs across multiple industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Content Moderation
Billing & Invoicing
Disaster Recovery & Backup
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, healthcare, insurance, telecom, government, energy and utilities, travel and hospitality, and consumer services. It has experience supporting a wide range of organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Liveops is known for its people-centered approach and flexible virtual workforce model, offering clients scalable and efficient customer service solutions. Its operational practices include empowering independent agents to work remotely, which helps deliver consistency and high-quality service at scale.
Delivery Footprint
Headquartered in Scottsdale, Arizona, the company operates using a work-from-home delivery model. It serves clients across the United States, with teams of independent agents working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Ops Contact Center
?
Ops Contact Center specializes in delivering comprehensive customer experience and contact center solutions. Their main offerings include a variety of support services such as inbound customer assistance, outbound telesales and retention, social media customer care, live chat and messaging support, and email support. Additionally, they provide content moderation, billing and invoicing, disaster recovery and backup, as well as quality assurance and monitoring, ensuring that clients receive an all-encompassing service tailored to their needs.
What additional services does
Ops Contact Center
provide?
In addition to its primary customer experience services, Ops Contact Center also offers expertise in finance and accounting. This expanded service portfolio enhances their capability to support clients with essential back-office operations, catering to a broader spectrum of business needs.
When was
Ops Contact Center
founded?
Ops Contact Center was established in the year 2000. As of 2024, this means the company has been in operation for 24 years, during which it has developed a robust presence in the customer service industry.
What industry verticals does
Ops Contact Center
serve?
What delivery model does
Ops Contact Center
offer?
Ops Contact Center utilizes a work-from-home delivery model, allowing agents to operate remotely. This approach enables the company to effectively serve clients while leveraging a flexible workforce. By employing independent agents across various locations, Ops Contact Center can adapt to onshore, nearshore, and offshore needs, ensuring that services are delivered efficiently and cost-effectively.
How many employees and/or seats does
Ops Contact Center
have?
Ops Contact Center employs between 1,000 to 5,000 individuals, indicating a substantial workforce that supports its extensive range of services. This size allows the company to scale operations effectively and address varying client demands.
Can
Ops Contact Center
be considered a good service provider for startups?
Ops Contact Center can be a valuable partner for startups, particularly those looking for flexible and scalable customer service solutions. With their work-from-home model and diverse service offerings, startups can benefit from a tailored approach that allows them to grow without the overhead costs associated with traditional contact centers. The company’s experience across various industries also equips them to address unique challenges faced by new businesses.
Can
Ops Contact Center
be considered a good service provider for SMBs?
Ops Contact Center is well-suited for small and medium-sized businesses seeking reliable customer service solutions. Their scalable workforce and broad service portfolio enable SMBs to access high-quality support that can grow alongside their operations. The flexibility of their delivery model allows these businesses to adapt quickly to changing market demands, making Ops Contact Center an excellent choice for maintaining customer satisfaction as they expand.
Can
Ops Contact Center
be considered a good service provider for enterprises?
Ops Contact Center is a strong contender for enterprises and large companies due to its ability to scale operations effectively while maintaining high service quality. With a significant workforce and a proven track record of supporting diverse industries, the company can handle the complex needs of larger organizations. Its virtual delivery model also ensures that enterprises benefit from a consistent and reliable customer experience, tailored to meet their specific requirements.
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