Opencontact
Customer Experience and Contact Center
OpenContact is a UK-based outsourcing firm that provides customer experience and contact center services for retail, hospitality, and telecommunications, known for its seamless integration with client operations.
Size
11-50
Private
Mission
About
OpenContact offers customer experience and contact center services along with inbound customer support, outbound telesales, and social media care for clients in retail, hospitality, and telecommunications. The company operates using an onshore model and supports businesses of all sizes across the UK.
It is recognized for its personalized customer service approach, with a strong emphasis on training and performance monitoring to maintain high standards.
Services
OpenContact provides customer experience and contact center services supported by inbound customer support, outbound telesales, and social media customer care. These services cover various channels, including live chat and email support, and are tailored to support businesses' unique customer engagement needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Data Entry & Data Processing
Outbound SDR / Cold Calling
Appointment Setting
Customer & Marketing Analytics
Lead Research & List Building
Sales Enablement Content
Industries Served
The company serves clients in retail, hospitality, and telecommunications. It has experience supporting both small and large businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
OpenContact is known for its approach as a true extension of its clients' businesses, offering clients a seamless integration that maintains brand integrity. Its approach includes comprehensive training and performance monitoring, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Norwich, UK, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in on-site environments to ensure high-quality service delivery.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Opencontact
?
OpenContact specializes in delivering customer experience and contact center solutions, with a strong focus on inbound customer support and outbound telesales. Their extensive service offerings also include social media customer care, live chat and messaging support, email support, as well as CX consulting, journey mapping, data entry, and processing. The company tailors its services to meet the unique engagement needs of clients across various channels, ensuring a comprehensive approach to customer interactions.
What additional services does
Opencontact
provide?
When was
Opencontact
founded?
OpenContact was established in the year 2000, marking over 23 years of experience in the customer experience and contact center industry. Since its inception, the company has evolved to meet the changing demands of its clients while maintaining a strong commitment to delivering high-quality service.
What industry verticals does
Opencontact
serve?
OpenContact caters to a diverse range of industries, primarily focusing on Retail & e-Commerce, Travel, Hospitality & Leisure, and Telecommunications & Media. This varied industry expertise enables them to provide specialized services that meet the specific needs of their clients across different sectors.
What delivery model does
Opencontact
offer?
OpenContact employs an onshore delivery model, which means that their services are provided from within the same country as their clients, in this case, the United Kingdom. This approach allows for better communication, greater control over service quality, and a deeper understanding of local market dynamics, ultimately leading to enhanced customer satisfaction.
How many employees and/or seats does
Opencontact
have?
OpenContact has a workforce ranging from 11 to 50 employees. This relatively small team size allows for a personalized approach to service delivery, fostering strong relationships with clients while ensuring attention to detail in every customer interaction.
Can
Opencontact
be considered a good service provider for startups?
Can
Opencontact
be considered a good service provider for SMBs?
OpenContact is well-equipped to serve small and medium businesses (SMBs) with its scalable service offerings and personalized approach. Their experience in providing tailored customer engagement solutions enables them to address the unique challenges faced by SMBs, ensuring that they receive the support needed for growth and development.
Can
Opencontact
be considered a good service provider for enterprises?
While OpenContact primarily focuses on serving small to medium businesses, its capabilities can extend to larger enterprises as well. The company's commitment to high standards of training and performance monitoring positions it as a reliable partner for companies seeking consistent and quality customer engagement solutions. However, enterprises looking for extensive scalability and specialized services may need to evaluate how OpenContact aligns with their larger operational needs.
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