OpenContact
Customer Experience and Contact Center
OpenContact is a UK-based BPO company that provides customer experience and contact center solutions for travel, hospitality, leisure, retail, and insurance, known for its chameleonic approach to client integration.
Size
11-50
Private
Mission
About
OpenContact offers customer experience and contact center solutions along with back-office operations for clients in travel, hospitality, leisure, retail, and insurance. The company operates using an onshore model and supports UK-based businesses.
It is recognized for its adaptive service delivery, with a highly trained team that ensures brand integrity and customer trust through seamless integration with client operations.
Services
OpenContact provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales and retention, live chat and messaging support, and data entry and processing. These services cover multiple communication channels including telephone, email, webchat, and mail, and are tailored to support client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Onboarding Administration
Industries Served
The company serves clients in travel, hospitality, leisure, retail, and insurance. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements, ensuring that customer interactions are handled with expertise and care.
Unique Stregths
OpenContact is known for its chameleonic approach, offering clients a seamless experience that maintains brand integrity. Its approach includes rigorous training and quality assurance practices, which help deliver high service standards consistently at scale.
Delivery Footprint
Headquartered in Norwich, Norfolk, UK, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Insurance
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
OpenContact
?
OpenContact specializes in delivering exceptional customer experience and contact center solutions. Their range of services includes inbound customer support, outbound telesales and retention, live chat and messaging support, email support, data entry and processing, and onboarding administration. This comprehensive suite ensures that clients receive tailored assistance across various communication channels, enhancing customer satisfaction and operational efficiency.
What additional services does
OpenContact
provide?
In addition to their core offerings, OpenContact provides back-office operations that complement their customer experience solutions. This extended service capability allows them to support clients with essential administrative tasks, enhancing overall operational efficiency and enabling businesses to focus on their primary objectives.
When was
OpenContact
founded?
OpenContact was established in the year 2000, marking over two decades of experience in the customer service industry. Since its inception, the company has grown to become a recognized provider of contact center solutions, consistently adapting to the evolving needs of its clients.
What industry verticals does
OpenContact
serve?
OpenContact serves a diverse range of industries, focusing on verticals such as Travel, Hospitality & Leisure, Retail & e-Commerce, and Insurance. This broad sector expertise allows the company to cater to specific industry requirements, ensuring high-quality customer interactions and support.
What delivery model does
OpenContact
offer?
OpenContact utilizes an onshore delivery model, which means that their services are provided from within the United Kingdom. This approach allows them to maintain close proximity to their clients, ensuring better communication and a deeper understanding of local market needs. Onshore delivery often results in higher quality service and stronger alignment with client operations.
How many employees and/or seats does
OpenContact
have?
OpenContact has a workforce that ranges between 11 to 50 employees. This size enables the company to maintain a focused and agile team, allowing for personalized service and effective client engagement.
Can
OpenContact
be considered a good service provider for startups?
OpenContact could be an excellent partner for startups looking for customer support solutions. With their flexible service offerings and focus on personalized customer experiences, they can adapt to the unique challenges that startups often face. Their onshore delivery model also ensures that new businesses receive the support they need to establish a strong market presence.
Can
OpenContact
be considered a good service provider for SMBs?
OpenContact is well-suited to serve small and medium-sized businesses due to its scalable service offerings and commitment to customer satisfaction. With a range of tailored solutions in customer support and back-office functions, SMBs can leverage OpenContact's expertise to enhance their operations, drive growth, and maintain high service standards.
Can
OpenContact
be considered a good service provider for enterprises?
While OpenContact primarily focuses on small to medium-sized businesses, their established track record and adaptive service delivery model could also benefit larger enterprises. However, companies with extensive needs for scale and specialized solutions may find that OpenContact's service offerings are best suited for more moderate engagements rather than large-scale enterprise operations.
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