Open Mind Services Limited
Customer Experience and Contact Center
Open Mind Services Limited is a leading provider of outsourcing customer support that provides customer experience and contact center solutions for healthcare and life sciences, retail, and e-commerce sectors, known for its comprehensive service delivery and customer satisfaction focus.
Size
51-200
Private
10m-50m
Mission
About
Open Mind Services Limited offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in healthcare, life sciences, retail, and e-commerce. The company operates using an offshore model and supports clients globally.
It is recognized for its commitment to customer satisfaction, with a team of experienced professionals dedicated to enhancing operational efficiency and service quality.
Services
Open Mind Services Limited provides customer experience and contact center solutions supported by HR, recruitment, and payroll services. These services include inbound customer support, recruitment process outsourcing (RPO), and lead research and list building. They are tailored to support client needs in enhancing customer experience and operational efficiency.
Capabilities
Inbound Customer Support
Recruitment Process Outsourcing (RPO)
Lead Research & List Building
Industries Served
The company serves clients in healthcare and life sciences, retail, and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that clients receive high-quality support and engagement.
Unique Stregths
Open Mind Services Limited is known for its comprehensive outsourcing capabilities, offering clients a blend of customer support and lead management services. Its approach includes leveraging the latest technologies and operational practices to deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Gurugram, India, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
ISO 9001:2015
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Open Mind Services Limited
?
Open Mind Services Limited specializes in providing customer experience and contact center solutions. Their offerings encompass inbound customer support, recruitment process outsourcing (RPO), and lead research and list building services. This comprehensive suite is designed to enhance customer engagement and operational efficiency for their clients.
What additional services does
Open Mind Services Limited
provide?
When was
Open Mind Services Limited
founded?
Open Mind Services Limited was established in 2007, making it a seasoned player in the business process outsourcing industry with over 16 years of experience. The company's longevity is a testament to its ability to adapt and thrive in a competitive market.
What industry verticals does
Open Mind Services Limited
serve?
Open Mind Services Limited serves a diverse range of industries, with a focus on Healthcare & Life Sciences, Retail & e-Commerce. This specialization allows them to tailor their services to meet the unique needs and challenges faced by clients in these sectors.
What delivery model does
Open Mind Services Limited
offer?
The company operates using an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach enables them to leverage cost efficiencies and access a skilled workforce while maintaining high service quality.
How many employees and/or seats does
Open Mind Services Limited
have?
Open Mind Services Limited has a workforce ranging from 51 to 200 employees. This size allows for a personalized approach to client needs while still having sufficient resources to handle diverse projects effectively.
Can
Open Mind Services Limited
be considered a good service provider for startups?
Open Mind Services Limited can be a valuable service provider for startups, particularly those in the healthcare, retail, or e-commerce sectors. With a range of customer support and recruitment services, they can help startups establish efficient operational processes and enhance customer interactions from the outset. Their offshore model also provides cost-effective solutions that are beneficial for emerging businesses with limited budgets.
Can
Open Mind Services Limited
be considered a good service provider for SMBs?
Small and medium businesses may find Open Mind Services Limited to be a strong partner due to their scalable service offerings and experience in various industries. The company’s commitment to customer satisfaction and operational efficiency can help SMBs navigate growth challenges and enhance their customer engagement strategies effectively.
Can
Open Mind Services Limited
be considered a good service provider for enterprises?
While Open Mind Services Limited has the capabilities to support larger enterprises, their strength lies more in providing tailored solutions for small to medium-sized businesses. Larger companies might appreciate their ISO 9001:2015 certification, indicating a commitment to quality management, but may find their service portfolio more aligned with the needs of growing businesses rather than extensive enterprise-level requirements.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.