Open Access
Customer Experience and Contact Center
Open Access BPO is a multilingual outsourcing company that provides customer experience and contact center solutions for travel, technology, e-commerce, and telecommunications, known for its people-first approach and commitment to excellence.
Size
1K-5K
Private
100m-1b
Mission
To create memorable and outstanding experiences for clients through a people-first approach.
About
Open Access BPO offers customer experience and contact center solutions along with back-office operations for clients in travel, technology, e-commerce, and telecommunications. The company operates using an offshore model and supports businesses globally.
It is recognized for its multilingual capabilities, with a diverse team that speaks over 30 languages, ensuring tailored support for various markets.
Services
Open Access BPO provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, and content moderation. These services cover voice and non-voice channels, and are tailored to support businesses in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Content Moderation
Quality Assurance & Monitoring
Industries Served
The company serves clients in travel, technology, e-commerce, telecommunications, and logistics. It has experience supporting both emerging enterprises and large Fortune 500 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Open Access BPO is known for its people-first approach, offering clients a commitment to customer satisfaction and operational excellence. Its approach includes a diverse and inclusive work culture that fosters collaboration, ensuring high-quality service delivery and client satisfaction.
Delivery Footprint
Headquartered in Makati, Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Open Access
?
Open Access specializes in delivering customer experience and contact center solutions, complemented by robust back-office operations. Their service offerings include inbound customer support, outbound telesales and retention, technical support across tiers 1 and 2, content moderation, as well as quality assurance and monitoring. This comprehensive range is designed to enhance customer interactions and operational efficiency for businesses across various sectors.
What additional services does
Open Access
provide?
In addition to its primary customer experience and contact center solutions, Open Access provides back-office operations. This expansion of service capabilities allows them to support clients with essential operational functions, ensuring a more integrated approach to business process management.
When was
Open Access
founded?
Open Access was established in 2006, marking its presence in the business process outsourcing industry. With over 17 years of experience, the company has built a strong reputation and a comprehensive suite of services tailored to meet the diverse needs of its clients.
What industry verticals does
Open Access
serve?
Open Access serves a variety of industries, including Travel, Hospitality & Leisure, Technology & SaaS, Retail & e-Commerce, Telecommunications & Media, and Logistics, Transport & Supply-Chain. This diverse industry focus allows them to cater to the unique requirements of different sectors and provide specialized support.
What delivery model does
Open Access
offer?
Open Access utilizes an offshore delivery model, which means that services are provided from locations outside the client's country, often leveraging a global workforce to enhance efficiency and cost-effectiveness. This approach allows them to tap into diverse talent pools while offering flexibility and scalability to meet client demands.
How many employees and/or seats does
Open Access
have?
Open Access has a workforce ranging from 1,000 to 5,000 employees. This substantial team size enables the company to handle a wide array of client projects and maintain high-quality service delivery across its various service offerings.
Can
Open Access
be considered a good service provider for startups?
Open Access can be a valuable service provider for startups, particularly those in the travel, technology, and e-commerce sectors. Their wide-ranging service offerings, combined with a flexible offshore delivery model, allow startups to scale their operations efficiently without the need for significant upfront investments in infrastructure and workforce.
Can
Open Access
be considered a good service provider for SMBs?
Small and medium businesses can benefit greatly from Open Access's services. The company's scalability and diverse service portfolio are designed to support growth and adaptability, making it easier for SMBs to enhance their customer interactions and streamline operations. Their experience with various industries also equips them to cater to the specific needs of smaller enterprises.
Can
Open Access
be considered a good service provider for enterprises?
Open Access is well-suited to serve enterprises and large companies, thanks to its extensive experience working with Fortune 500 clients. Their offshore delivery model and commitment to operational excellence ensure reliability and sophisticated service offerings tailored to meet the complex requirements of large organizations.
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