Onlinefactory Asia
Customer Experience and Contact Center
OnlineFactory Asia is a BPO center that provides customer experience and contact center solutions for retail and e-commerce, known for its Scandinavian management and competitive pricing.
Size
51-200
Private
Mission
About
OnlineFactory Asia offers customer experience and contact center solutions along with sales and lead-generation services for clients in retail and e-commerce. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its unique blend of Scandinavian and Filipino cultures, with tailored solutions designed to meet the specific needs of online businesses.
Services
OnlineFactory Asia provides customer experience and contact center solutions supported by sales and lead-generation services. These services include inbound customer support, outbound telesales, live chat support, and lead research. Each solution is tailored to support the operational needs of e-commerce and online businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Lead Research & List Building
Content Moderation
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting various online businesses with services aligned to industry-specific requirements and technology platforms, ensuring a seamless integration into clients' existing workflows.
Unique Stregths
OnlineFactory Asia is known for its Scandinavian management approach, offering clients a unique operational perspective. Its commitment to employee satisfaction and low turnover rates ensures consistency and quality in service delivery. The company emphasizes tailored solutions that meet the specific needs of its clients.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in a remote environment to accommodate different client needs.
Certifications
ISO 10004:2018
ISO 22301:2019
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Onlinefactory Asia
?
OnlineFactory Asia specializes in delivering customer experience and contact center solutions, particularly tailored for retail and e-commerce sectors. Their service offerings encompass a variety of essential areas including inbound customer support, outbound telesales and retention, live chat and messaging assistance, lead research and list building, as well as content moderation. This comprehensive suite of services is designed to effectively support the operational needs of online businesses and enhance customer interactions.
What additional services does
Onlinefactory Asia
provide?
When was
Onlinefactory Asia
founded?
OnlineFactory Asia was established in 2013, making it over 10 years old as of 2024. Since its inception, the company has dedicated itself to providing exceptional customer experience and contact center services, growing alongside the evolving needs of the retail and e-commerce sectors.
What industry verticals does
Onlinefactory Asia
serve?
OnlineFactory Asia primarily serves the retail and e-commerce industries. With a strong focus on these verticals, the company tailors its service offerings to meet the specific requirements of online businesses, ensuring compatibility with various technology platforms and operational workflows.
What delivery model does
Onlinefactory Asia
offer?
OnlineFactory Asia utilizes an offshore delivery model, meaning that their services are provided from a location outside of the client's primary market. This approach allows them to leverage cost efficiencies while maintaining high-quality service delivery. By operating remotely, they can cater to diverse client needs across different global markets, ensuring flexibility and responsiveness.
How many employees and/or seats does
Onlinefactory Asia
have?
OnlineFactory Asia has a workforce size ranging between 51 and 200 employees. This size enables the company to maintain a balance between personalized service and the capacity to handle significant client demands effectively.
Can
Onlinefactory Asia
be considered a good service provider for startups?
OnlineFactory Asia can be a suitable service provider for startups, particularly those within the retail and e-commerce domains. Their tailored services and offshore delivery model provide new businesses with the flexibility and support they need to establish a strong customer experience from the outset. Given their experience in handling various online businesses, startups can benefit from their expertise in inbound support and lead generation.
Can
Onlinefactory Asia
be considered a good service provider for SMBs?
OnlineFactory Asia is well-positioned to support small and medium-sized businesses (SMBs). With their scalable service offerings and commitment to tailored solutions, SMBs can leverage the company's capabilities to enhance their customer interactions and grow their market presence. The company's experience in the retail and e-commerce sectors further reinforces its ability to adapt to the unique challenges faced by SMBs.
Can
Onlinefactory Asia
be considered a good service provider for enterprises?
While OnlineFactory Asia primarily caters to startups and SMBs, they also possess attributes that may appeal to larger enterprises. Their certifications, such as ISO 10004:2018 and ISO 22301:2019, demonstrate a commitment to quality and reliability in service delivery. However, enterprises may need to assess whether the company's service offerings align with their more complex operational needs.
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