OnlineFactory
Customer Experience and Contact Center
OnlineFactory.asia is a BPO company that provides customer experience and contact center services for retail and e-commerce, known for its unique Scandinavian-Filipino cultural blend and commitment to social responsibility.
Size
51-200
Private
Mission
To help online clients increase competitiveness through affordable outsourcing solutions.
About
OnlineFactory.asia offers customer experience and contact center services along with marketing operations and sales lead-generation services for clients in retail and e-commerce. The company operates using an offshore delivery model and supports international online businesses.
It is recognized for its multilingual support capabilities, with a focus on delivering tailored solutions that enhance client competitiveness in the e-commerce sector.
Services
OnlineFactory.asia provides customer experience and contact center services supported by marketing operations and sales lead-generation services. These services include inbound customer support, outbound telesales, social media customer care, and content creation. They are tailored to support the unique needs of e-commerce businesses, ensuring high-quality customer interactions across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Lead Research & List Building
Campaign Management
Content Creation & Localisation
Social Media Management
Web Development
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting online businesses, particularly in the fashion and lifestyle sectors, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
OnlineFactory.asia is known for its Scandinavian-Filipino cultural blend, offering clients a diverse and creative workforce. Its approach includes a strong emphasis on employee satisfaction and social responsibility, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across international markets, with teams working in a remote environment to meet the diverse needs of its clients.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
OnlineFactory
?
OnlineFactory specializes in customer experience and contact center services, providing comprehensive support tailored to the needs of e-commerce businesses. Their offerings include inbound customer support, outbound telesales and retention, social media customer care, lead research and list building, as well as campaign management. Additionally, they excel in content creation and localization, social media management, and web development, ensuring that clients receive high-quality support across various channels.
What additional services does
OnlineFactory
provide?
In addition to their main offerings, OnlineFactory provides a variety of other services, including marketing operations and sales lead-generation services. This extended service portfolio allows them to support clients beyond customer interactions, enhancing overall business performance and growth opportunities.
When was
OnlineFactory
founded?
OnlineFactory was established in 2013, marking over a decade of service in the outsourcing industry. Since its inception, the company has grown significantly, focusing on providing innovative solutions that enhance competitiveness for online clients.
What industry verticals does
OnlineFactory
serve?
OnlineFactory primarily serves the retail and e-commerce sectors. Their expertise in these industries enables them to deliver specialized services that cater to the unique requirements of businesses operating in the fast-paced online market.
What delivery model does
OnlineFactory
offer?
OnlineFactory operates using an offshore delivery model, which means that their services are provided from locations outside the client's country. This approach allows for cost-effective solutions while maintaining high-quality standards. By leveraging a remote workforce, OnlineFactory effectively meets the diverse needs of its international clientele.
How many employees and/or seats does
OnlineFactory
have?
OnlineFactory employs between 51 and 200 individuals, reflecting a mid-sized workforce. This team size enables the company to deliver personalized services while also being agile enough to scale operations according to client demands.
Can
OnlineFactory
be considered a good service provider for startups?
OnlineFactory can be a suitable service provider for startups, particularly those in the retail and e-commerce sectors. With a focus on affordable outsourcing solutions, their range of services can help new businesses establish a solid customer base while managing operational costs effectively. Their offshore delivery model also allows startups to benefit from high-quality support without the burden of maintaining extensive in-house teams.
Can
OnlineFactory
be considered a good service provider for SMBs?
OnlineFactory is well-positioned to support small and medium-sized businesses (SMBs) through its scalable service offerings. Their ability to provide tailored customer support and marketing services allows SMBs to enhance their operations and customer engagement, ultimately driving growth. The company's flexible approach ensures that they can adapt to the evolving needs of their clients, making them a reliable partner for businesses looking to expand.
Can
OnlineFactory
be considered a good service provider for enterprises?
While OnlineFactory may cater to larger companies, their primary strengths lie within mid-sized businesses. Their service offerings and workforce size suggest a focus on personalized client relationships rather than the extensive resources typically required by large enterprises. However, they do possess the capabilities to provide reliable support for enterprises in the retail and e-commerce sectors, ensuring that their solutions can meet the demands of larger-scale operations.
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