Online VA Team
Back-Office Operations
Online VA Team is a leading virtual assistant and BPO company that provides back-office operations for retail, e-commerce, and various industries, known for its cost-effective remote staffing solutions and commitment to quality.
Size
11-50
Private
Mission
About
Online VA Team offers back-office operations along with HR, recruitment and payroll, customer experience and contact center, and sales and lead-generation services for clients in retail, e-commerce, and various industries. The company operates using an offshore model and supports global businesses.
It is recognized for its rigorous screening and training process, with a focus on delivering high-quality virtual assistant services that enhance operational efficiency and scalability.
Services
Online VA Team provides back-office operations supported by HR, recruitment and payroll, customer experience and contact center, and sales and lead-generation services. These services cover inbound customer support, data entry and processing, payroll processing, employee helpdesk, lead research and list building, and social media management. Each solution is tailored to support businesses in enhancing efficiency and focusing on core growth activities.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Payroll Processing
Employee Helpdesk
Lead Research & List Building
Social Media Management
Industries Served
The company serves clients in retail, e-commerce, and various industries. It has experience supporting entrepreneurs, small businesses, and general administrative offices with services aligned to industry-specific requirements and operational needs.
Unique Stregths
Online VA Team is known for its commitment to excellence, offering clients high standards of professionalism and expertise. Its approach includes ongoing training, performance management, and proactive client communication, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Ann Arbor, Michigan, the company operates using an offshore delivery model. It serves clients globally, with teams primarily based in the Philippines, ensuring cost-effective solutions and flexibility in service delivery.
Certifications
No items found.
Verticals
Retail & e-Commerce
Non-Profit & NGOs
Clients
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What's the main service provided by
Online VA Team
?
Online VA Team specializes in back-office operations, providing a comprehensive suite of services designed to support businesses in their day-to-day functions. Their offerings include inbound customer support, data entry and data processing, payroll processing, employee helpdesk services, lead research and list building, as well as social media management. This diverse range of sub-services allows clients to enhance their operational efficiency and focus on core business activities.
What additional services does
Online VA Team
provide?
In addition to its main services, Online VA Team offers a variety of other capabilities that enhance its service portfolio. These include HR recruitment and payroll services, customer experience and contact center solutions, as well as sales and lead-generation services. This broad range of offerings enables the company to address diverse client needs effectively.
When was
Online VA Team
founded?
Online VA Team was established in 2014, marking nearly a decade of operation in the business process outsourcing sector. Since its inception, the company has dedicated itself to providing high-quality virtual assistant services, helping various businesses streamline their operations and improve productivity.
What industry verticals does
Online VA Team
serve?
Online VA Team serves a variety of industries, with a primary focus on retail & e-commerce and non-profit organizations. This diverse industry experience enables the company to tailor its services to meet the specific needs of its clients across different sectors.
What delivery model does
Online VA Team
offer?
Online VA Team operates using an offshore delivery model, which means that its services are provided from a different country than where its clients are located. This approach allows the company to leverage cost-effective solutions while maintaining flexibility in service delivery, ultimately enhancing operational efficiency for its clients.
How many employees and/or seats does
Online VA Team
have?
Online VA Team has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a personalized approach to client relationships while also possessing the capability to scale operations as needed to meet client demands.
Can
Online VA Team
be considered a good service provider for startups?
Can
Online VA Team
be considered a good service provider for SMBs?
Online VA Team is well-suited to support small and medium-sized businesses (SMBs) looking for flexibility and scalability. With its tailored service offerings and commitment to operational excellence, the company can help SMBs enhance their efficiencies while allowing them to focus on growth. Their experience in serving diverse industries also positions them as a valuable partner for businesses aiming to scale their operations.
Can
Online VA Team
be considered a good service provider for enterprises?
While Online VA Team is primarily geared towards smaller businesses, it can still provide reliable support for enterprises seeking specialized services. The company’s commitment to quality and ongoing training ensures that it can meet the sophisticated requirements of larger organizations, particularly in areas like customer support and data processing.
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