Online Sales
Marketing Operations
QVC is a leading e-commerce company that provides multi-platform retailing services for the retail and e-commerce sectors, known for its innovative interactive shopping experience.
Size
5K-10K
Public
50m-100m
Mission
To provide quality products with value and convenience, making shopping accessible and enjoyable from home or on digital platforms.
About
QVC offers multi-platform retailing services along with customer experience and contact center solutions for clients in the retail and e-commerce verticals. The company operates using an offshore delivery model and supports a global clientele.
It is recognized for its pioneering approach to interactive home shopping, with a strong emphasis on customer engagement and satisfaction.
Services
QVC provides multi-platform retailing services supported by customer experience and contact center solutions. These services include inbound customer support, order management and fulfillment, campaign management, content creation and localization, and social media management. Each solution is designed to enhance the shopping experience and meet diverse customer needs.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Campaign Management
Content Creation & Localisation
Social Media Management
Industries Served
The company serves clients in the retail and e-commerce verticals. It has experience supporting a wide range of customers with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
QVC is known for its early adoption of digital and e-commerce technologies, offering clients a seamless shopping experience across multiple channels. Its approach includes interactive programming and personalized customer engagement, which help deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in West Chester, Pennsylvania, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working in remote environments to meet client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Online Sales
?
Online Sales specializes in providing comprehensive marketing operations that enhance customer engagement and satisfaction. Their core offerings include inbound customer support, order management and fulfillment, campaign management, content creation and localization, and social media management. Each of these services is designed to optimize the shopping experience for clients in the retail and e-commerce sectors.
What additional services does
Online Sales
provide?
In addition to their main marketing operations, Online Sales offers a range of supplementary services that include sales and lead-generation services. This extended portfolio allows them to provide comprehensive support to clients, driving growth and enhancing overall customer engagement.
When was
Online Sales
founded?
Online Sales was established in 1986, making it a seasoned player in the industry with over 37 years of experience. Since its inception, the company has evolved significantly, adapting to the changing landscape of retail and e-commerce while maintaining a strong commitment to delivering quality services.
What industry verticals does
Online Sales
serve?
Online Sales primarily serves the Retail & e-Commerce sectors. This focus allows them to tailor their services to meet the specific needs and challenges of clients operating within these dynamic industries.
What delivery model does
Online Sales
offer?
Online Sales operates using an offshore delivery model, which means that their services are provided from locations outside the client's country. This approach allows them to leverage cost efficiencies while maintaining high service standards. Offshore delivery can enhance flexibility and scalability, enabling the company to meet diverse client needs across various markets.
How many employees and/or seats does
Online Sales
have?
Online Sales employs between 5,000 and 10,000 individuals, positioning them as a substantial organization in the industry. This workforce size enables the company to manage a wide array of services and support a large client base effectively.
Can
Online Sales
be considered a good service provider for startups?
Can
Online Sales
be considered a good service provider for SMBs?
Can
Online Sales
be considered a good service provider for enterprises?
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