Onkar Infotech
Customer Experience and Contact Center
Onkar Infotech is a technology-focused BPO that provides customer experience and contact center services for the travel and hospitality industry, known for its 24x7 support and specialized travel expertise.
Size
201-500
Private
under-1m
Mission
To provide clients with the finest travel process management services paired with exceptional customer service.
About
Onkar Infotech offers customer experience and contact center services along with travel management solutions for clients in the travel and hospitality sectors. The company operates using an offshore delivery model and supports clients primarily in the UK and Europe.
It is recognized for its extensive travel industry experience, with a commitment to delivering exceptional customer service and satisfaction.
Services
Onkar Infotech provides customer experience and contact center services, supported by travel management solutions and specific offerings such as inbound customer support and customer & marketing analytics. These services cover both voice and non-voice channels and are tailored to support complex travel business processes for consumer and corporate clients.
Capabilities
Inbound Customer Support
Customer & Marketing Analytics
Industries Served
The company serves clients in the travel and hospitality industry. It has experience supporting reputed travel houses and management companies, ensuring alignment with industry-specific requirements and leveraging advanced technology platforms.
Unique Stregths
Onkar Infotech is known for its 24x7 customer contact center and a highly skilled workforce, offering clients a reliable and efficient partnership. Its approach includes comprehensive training and development programs, which help deliver consistent service quality and customer satisfaction at scale.
Delivery Footprint
Headquartered in Haryana, India, the company operates using an offshore delivery model. It serves clients across the UK and Europe, with teams working in a remote environment to meet diverse client needs.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Onkar Infotech
?
Onkar Infotech specializes in customer experience and contact center solutions, primarily focusing on enhancing customer interactions and satisfaction. Their offerings include inbound customer support and customer and marketing analytics, which are designed to address both voice and non-voice communication channels. This comprehensive service portfolio is tailored to meet the complexities of the travel business sector, ensuring clients receive not just support but also valuable insights into their customer engagement strategies.
What additional services does
Onkar Infotech
provide?
In addition to their main offerings, Onkar Infotech provides a range of other services including marketing operations. This extended service portfolio enhances their capability to support clients beyond customer contact, enabling them to effectively manage marketing initiatives alongside customer interactions.
When was
Onkar Infotech
founded?
Established in the year 2000, Onkar Infotech has been operating for over 23 years. Since its inception, the company has grown to establish a strong foothold in the customer experience and travel management sectors, driven by a commitment to exceptional service and industry expertise.
What industry verticals does
Onkar Infotech
serve?
Onkar Infotech primarily serves the travel, hospitality, and leisure industries. Their deep experience in these sectors allows them to cater to the specific needs and challenges faced by clients in these verticals, ensuring alignment with industry standards and expectations.
What delivery model does
Onkar Infotech
offer?
Onkar Infotech employs an offshore delivery model, which means that their services are provided from remote locations, often in a different country than where their clients are based. This approach allows them to leverage cost efficiencies and access a skilled workforce, while still maintaining high-quality standards and customer satisfaction through effective communication and service delivery.
How many employees and/or seats does
Onkar Infotech
have?
Onkar Infotech has a workforce ranging between 201 to 500 employees. This size enables them to maintain a balance between personalized service and the ability to scale operations as needed, making them responsive to client demands and market changes.
Can
Onkar Infotech
be considered a good service provider for startups?
Onkar Infotech can be a beneficial service provider for startups, especially those in the travel and hospitality sectors. With their expertise in customer experience management and a flexible offshore delivery model, startups can leverage Onkar Infotech's resources to scale their operations efficiently without the burden of heavy initial investments in infrastructure.
Can
Onkar Infotech
be considered a good service provider for SMBs?
For small and medium businesses, Onkar Infotech presents a viable option due to their adaptable service offerings and experience in the travel industry. Their ability to provide customer experience solutions tailored to the needs of SMBs allows these businesses to enhance their customer engagement without overextending their budgets, supporting both growth and operational flexibility.
Can
Onkar Infotech
be considered a good service provider for enterprises?
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