Onet Philippines An Equicom Company
Customer Experience and Contact Center
Outsource Network Contact Center and Back Office Services, Inc. (ONET) is a leading BPO provider that offers customer experience and contact center solutions for banking, finance, healthcare, and telecommunications, known for its end-to-end IT-enabled services and customized solutions.
Size
1K-5K
Public
over-1b
Mission
About
Outsource Network Contact Center and Back Office Services, Inc. (ONET) offers customer experience and contact center solutions along with back-office operations for clients in banking, finance, healthcare, and telecommunications. The company operates using an offshore and nearshore model and supports businesses of all sizes.
It is recognized for its extensive geographical reach, with a strong presence in major Philippine cities, ensuring broad accessibility and support for its clients.
Services
Outsource Network Contact Center and Back Office Services, Inc. (ONET) provides customer experience and contact center solutions supported by back-office operations. These services include inbound customer support, data entry and processing, payroll processing, and employee helpdesk. Each solution is tailored to enhance operational efficiency and customer satisfaction for businesses across various industries.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in banking, financial services, healthcare, and telecommunications. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational excellence.
Unique Stregths
ONET is known for its end-to-end IT-enabled services, offering clients customized solutions that adapt to their specific needs. Its approach includes proven practices in benchmarking, workforce management, and turnaround plans, which help deliver consistency and drive revenue growth.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore and nearshore delivery model. It serves clients across the Philippines and beyond, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Onet Philippines An Equicom Company
?
Onet Philippines An Equicom Company specializes in customer experience and contact center solutions, complemented by a range of back-office services. Their primary offerings include inbound customer support, data entry and processing, payroll processing, and employee helpdesk services. These tailored solutions are designed to enhance operational efficiency and elevate customer satisfaction across various sectors.
What additional services does
Onet Philippines An Equicom Company
provide?
In addition to its primary focus on customer experience and contact center solutions, Onet Philippines also offers a comprehensive array of services that enhance its operational capabilities. These include back-office support functions designed to streamline processes and improve overall efficiency for businesses across different sectors.
When was
Onet Philippines An Equicom Company
founded?
Onet Philippines An Equicom Company was established in the year 2000, marking over two decades of experience in delivering exceptional business process outsourcing services. Since its inception, the company has demonstrated a commitment to innovation and excellence in customer service.
What industry verticals does
Onet Philippines An Equicom Company
serve?
The company primarily serves several key industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, and Telecommunications & Media. This diverse focus allows Onet to cater to the unique needs and regulatory requirements of each sector, ensuring high-quality service delivery.
What delivery model does
Onet Philippines An Equicom Company
offer?
Onet Philippines utilizes both offshore and nearshore delivery models to provide its services. Offshore delivery refers to operations that are carried out in a different country, often to leverage cost advantages and access a global talent pool. Nearshore delivery, on the other hand, involves providing services from a neighboring country, facilitating easier communication and collaboration. This dual approach enables Onet to meet varying client needs effectively.
How many employees and/or seats does
Onet Philippines An Equicom Company
have?
Onet Philippines boasts a workforce ranging from 1,000 to 5,000 employees, positioning itself as a significant player in the outsourcing industry. This substantial employee base allows the company to scale its operations and adapt quickly to the demands of its clients.
Can
Onet Philippines An Equicom Company
be considered a good service provider for startups?
Can
Onet Philippines An Equicom Company
be considered a good service provider for SMBs?
Onet Philippines is well-positioned to serve small and medium businesses looking for reliable outsourcing solutions. With a robust service portfolio that includes customer support and back-office operations, the company offers flexibility and scalability, allowing SMBs to enhance their operational efficiency without the burden of extensive in-house resources.
Can
Onet Philippines An Equicom Company
be considered a good service provider for enterprises?
For enterprises and large corporations, Onet Philippines provides a reliable partnership with its extensive experience and comprehensive service offerings. The company’s ability to deliver tailored solutions using both offshore and nearshore models ensures that it can meet the sophisticated demands of large clients, making it a strong contender in the enterprise sector.
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