Onelink
Customer Experience and Contact Center
OneLink is a fast-growing BPO company that provides customer experience and contact center services for diverse industries, known for its bilingual and bi-cultural agents.
Size
51-200
Private
Mission
To deliver exceptional customer experiences through an omnichannel approach and leverage the latest technology while fostering a culture of happiness and value creation.
About
OneLink offers customer experience and contact center services along with back-office operations and sales/lead-generation services for clients in various sectors. The company operates using a nearshore and offshore model and supports clients globally.
It is recognized for its commitment to innovation and a happiness culture, with a focus on delivering high-quality service through a blend of technology and human expertise.
Services
OneLink provides customer experience and contact center services, supported by back-office operations and sales/lead-generation services. These services include inbound customer support, outbound telesales, and multilingual support, tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Customer & Marketing Analytics
Billing & Invoicing
Accounts Receivable
Industries Served
The company serves clients in diverse sectors, leveraging its expertise in customer management and automation. It has experience supporting businesses with services aligned to specific requirements, ensuring effective communication and service delivery.
Unique Stregths
OneLink is known for its bilingual and bi-cultural workforce, offering clients a competitive edge in reaching North and Latin American markets. Its approach includes integrating advanced technology with skilled agents, ensuring consistent and high-quality service delivery.
Delivery Footprint
Headquartered in Giza, Egypt, the company operates using a nearshore and offshore delivery model. It serves clients across multiple regions, with teams working in flexible environments to meet varying client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Onelink
?
Onelink specializes in providing customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, multilingual support, customer and marketing analytics, as well as billing and invoicing. These services are designed to improve customer interaction and operational effectiveness, ensuring a comprehensive approach to client needs.
What additional services does
Onelink
provide?
In addition to their primary customer experience and contact center services, Onelink also offers back-office operations and sales/lead-generation services. These additional capabilities further enhance their service portfolio, allowing clients to benefit from a comprehensive suite of support tailored to their specific business needs.
When was
Onelink
founded?
Onelink was established in 2014, marking nearly a decade of experience in the business process outsourcing industry as of 2024. The company has grown significantly since its inception, evolving its service offerings to meet the changing demands of clients across various sectors.
What industry verticals does
Onelink
serve?
What delivery model does
Onelink
offer?
Onelink operates using both nearshore and offshore delivery models. Nearshore services involve working with clients in geographically closer regions, which can enhance communication and collaboration. Offshore services allow Onelink to leverage talent from other countries, providing flexibility and cost-effective solutions. This dual approach enables the company to cater to diverse client requirements while maintaining high service standards.
How many employees and/or seats does
Onelink
have?
Onelink employs between 51 and 200 individuals, highlighting a dedicated workforce that is poised to deliver quality service. This size allows the company to maintain a personalized approach while being agile enough to adapt to the needs of their clients.
Can
Onelink
be considered a good service provider for startups?
Can
Onelink
be considered a good service provider for SMBs?
Onelink is well-suited for small and medium businesses (SMBs) looking for reliable support in customer engagement and operational efficiency. With a flexible service model and a range of offerings, Onelink can scale its solutions to meet the evolving needs of SMBs. Their commitment to quality and customer satisfaction makes them a valuable partner for growing businesses seeking to enhance their customer interactions.
Can
Onelink
be considered a good service provider for enterprises?
For enterprises and large companies, Onelink offers a robust suite of services designed to meet complex operational demands. Their experience in handling diverse sectors, coupled with their nearshore and offshore delivery options, ensures that they can support large-scale projects effectively. Onelink's focus on innovation and quality positions them as a reliable partner for enterprises aiming to enhance their customer experience and streamline operations.
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