One To One Contacts
Customer Experience and Contact Center
One To One Contacts is a Thailand-based BPO company that provides customer experience and contact center solutions for various industries, known for its commitment to quality and innovative technology.
Size
51-200
Public
10m-50m
Mission
To deliver excellence in customer service through innovative technology and customized solutions.
About
One To One Contacts offers customer experience and contact center solutions along with sales and lead-generation services for clients in healthcare, insurance, banking, retail, technology, and gaming. The company operates using an offshore model and supports both private and state-owned organizations.
It is recognized for its extensive operational capacity, handling over 2.8 million calls annually for more than 50 companies, with a workforce exceeding 2,400 employees.
Services
One To One Contacts provides customer experience and contact center solutions supported by sales and lead-generation services and back-office operations. These services include inbound customer support, outbound telesales, technical support, and data entry, tailored to support diverse client needs across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in healthcare, insurance, banking, retail, technology, and gaming. It has experience supporting both private and state-owned organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
One To One Contacts is known for its commitment to customer service excellence through innovative technology, offering clients a comprehensive suite of solutions. Its approach includes a focus on total customer management solutions and customized services, ensuring quality and consistency at scale.
Delivery Footprint
Headquartered in Bangkok, Thailand, the company operates using an offshore delivery model. It serves clients across various industries, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
One To One Contacts
?
One To One Contacts specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, as well as technical support for both Tier 1 and Tier 2 needs. Additionally, they provide data entry and data processing services, ensuring a comprehensive approach to managing customer interactions across various channels.
What additional services does
One To One Contacts
provide?
In addition to their primary offerings, One To One Contacts provides a range of supplementary services that enhance their capabilities. This includes sales and lead-generation services, along with back-office operations, helping clients streamline various business processes and improve overall efficiency.
When was
One To One Contacts
founded?
Established in the year 2000, One To One Contacts has been operating for over 23 years. Since its inception, the company has grown to become a prominent player in the BPO sector, focusing on delivering customized customer service solutions to a diverse clientele.
What industry verticals does
One To One Contacts
serve?
One To One Contacts serves a broad spectrum of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, as well as Gaming & Entertainment. Their experience across these verticals enables them to tailor their services to meet specific industry needs.
What delivery model does
One To One Contacts
offer?
How many employees and/or seats does
One To One Contacts
have?
The workforce at One To One Contacts comprises between 51 and 200 employees. This size allows the company to maintain a balance of personalized service and operational efficiency, enabling them to effectively handle a substantial volume of customer interactions.
Can
One To One Contacts
be considered a good service provider for startups?
One To One Contacts could be a valuable service provider for startups, particularly those in need of comprehensive customer support solutions. Their ability to offer tailored services and innovative technology makes them well-suited to meet the dynamic needs of emerging businesses, ensuring that startups can focus on growth while relying on expert handling of customer interactions.
Can
One To One Contacts
be considered a good service provider for SMBs?
For small and medium businesses, One To One Contacts presents a robust option for customer service and operational support. Their flexible service offerings and commitment to excellence can help SMBs enhance their customer engagement and scale effectively. The company's experience across various industries also means they can adapt to the specific requirements of smaller enterprises, providing the support necessary for growth.
Can
One To One Contacts
be considered a good service provider for enterprises?
One To One Contacts appears to be a strong contender for enterprises and large companies seeking reliable contact center solutions. With a substantial operational capacity and a commitment to innovative technology, they can handle complex service demands at scale. Their extensive experience across multiple sectors positions them well to provide sophisticated solutions tailored to the unique challenges faced by larger organizations.
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