One Sight Contact Center
Customer Experience and Contact Center
One Contact Inc. is a private company that provides customer experience and contact center solutions for technology, telecommunications, healthcare, and financial services, known for its commitment to customer-centric interactions and innovative use of technology.
Size
51-200
Private
1m-10m
Mission
To place the customer at the heart of every interaction.
About
One Contact Inc. offers customer experience and contact center solutions along with back-office operations, HR, recruitment, and marketing services for clients in technology, telecommunications, healthcare, and financial services. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its omnichannel communication capabilities, with a strong emphasis on integrating AI technology to enhance service efficiency and customer engagement.
Services
One Contact Inc. provides customer experience and contact center solutions supported by back-office operations, HR, recruitment, and marketing services. These services cover inbound customer support, outbound telesales, technical support, and recruitment process outsourcing, tailored to support diverse client needs across multiple channels including phone, email, chat, and SMS.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Market & Competitive Intelligence
Sales Enablement Content
CRM Data Cleansing & Enrichment
Customer & Marketing Analytics
Social Media Customer Care
Live Chat & Messaging Support
Email Marketing Production
Industries Served
The company serves clients in technology, telecommunications, healthcare, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective customer engagement and operational efficiency.
Unique Stregths
One Contact Inc. is known for its commitment to placing the customer at the heart of every interaction, offering clients a blend of personalization and automation. Its approach includes leveraging the latest AI technology to enhance workflows and reporting, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in North America, the company operates using an offshore delivery model with a network of call centers in South America, India, and the Philippines. It serves clients across various global markets, ensuring flexibility and scalability in service delivery.
Certifications
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Verticals
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Clients
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What's the main service provided by
One Sight Contact Center
?
One Sight Contact Center specializes in customer experience and contact center solutions, offering a comprehensive range of services tailored to meet diverse client needs. Their primary focus includes inbound customer support, outbound telesales, and technical support across various tiers. Additionally, they provide essential services such as email support, lead research, outbound sales development, appointment setting, and customer analytics, among others, ensuring a holistic approach to customer engagement.
What additional services does
One Sight Contact Center
provide?
In addition to their core contact center solutions, One Sight Contact Center offers an expanded portfolio of services that includes finance and accounting, human resources recruitment and payroll, software engineering, and marketing operations. This diverse range of services enables them to support clients not just in customer interaction but also in critical back-office functions and strategic initiatives.
When was
One Sight Contact Center
founded?
One Sight Contact Center was established in 2005, making it nearly 19 years old as of 2024. Since its inception, the company has been dedicated to providing quality customer service solutions and has evolved to meet the changing needs of its clients across various industries.
What industry verticals does
One Sight Contact Center
serve?
What delivery model does
One Sight Contact Center
offer?
One Sight Contact Center operates using an offshore delivery model, which means that their services are provided from a location outside the client's home country, in this case, from the Philippines. This approach allows them to leverage global talent and cost efficiencies, ensuring that clients receive high-quality support while maintaining flexibility and scalability in service delivery.
How many employees and/or seats does
One Sight Contact Center
have?
The workforce at One Sight Contact Center consists of a dedicated team ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational efficiency, enabling them to cater effectively to their clients' varying needs.
Can
One Sight Contact Center
be considered a good service provider for startups?
One Sight Contact Center can be a suitable service provider for startups looking for scalable customer support solutions. With a focus on customer experience and a variety of service offerings, they can help new businesses establish a foothold in their respective markets. Their offshore delivery model can also provide cost-effective solutions, which is particularly advantageous for startups with limited budgets.
Can
One Sight Contact Center
be considered a good service provider for SMBs?
For small and medium businesses, One Sight Contact Center presents a viable option due to its flexible service offerings and commitment to customer engagement. The company's size allows for personalized attention while also being able to scale services as the business grows. Their diverse portfolio supports various operational needs, making them a reliable partner for SMBs aiming to enhance their customer interactions and operational efficiency.
Can
One Sight Contact Center
be considered a good service provider for enterprises?
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