One Point One Solutions Ltd
Customer Experience and Contact Center
One Point One Solutions Ltd is a global leader in business process management that provides customer experience management for various industries, known for its commitment to innovation and customized solutions.
Size
Public
Mission
To surpass the ordinary and anticipate future needs in service delivery.
About
One Point One Solutions Ltd offers customer experience management along with IT support and finance & accounting services for clients in technology, healthcare, and e-commerce. The company operates using an onshore, nearshore, and offshore delivery model and supports clients globally.
It is recognized for its ISO certifications and commitment to quality, with a strong focus on leveraging emerging technologies to drive business transformation.
Services
One Point One Solutions Ltd provides customer experience management supported by IT support and finance & accounting services. These services include inbound customer support, technical assistance, and billing processes, tailored to support client needs across various communication channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Legal Process Outsourcing (LPO)
Document Indexing & Digitisation
Content Moderation
Business & Financial Research
Market & Competitive Intelligence
Cloud Migration & Management
Service Desk & IT Support
Data Collection & Survey Programming
Content Creation & Localisation
Social Media Management
Campaign Management
Industries Served
The company serves clients in technology, healthcare, e-commerce, and finance. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
One Point One Solutions Ltd is known for its high standards of transparency and accountability as a publicly listed entity, offering clients a commitment to quality and data security. Its approach includes building long-term partnerships and delivering customized solutions that drive measurable results.
Delivery Footprint
Headquartered in Navi Mumbai, India, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various geographies, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Non-Profit & NGOs
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
One Point One Solutions Ltd
?
One Point One Solutions Ltd specializes in customer experience management, primarily focusing on services related to contact centers. Their expertise includes inbound customer support, technical assistance, and various billing processes. Additionally, they offer a comprehensive suite of support services, such as outbound telesales, live chat and messaging support, email support, quality assurance, and voice-of-customer analytics, among others. This diverse range of offerings ensures that they can meet a wide variety of client needs across multiple communication channels.
What additional services does
One Point One Solutions Ltd
provide?
In addition to its primary focus on customer experience management, One Point One Solutions Ltd offers a variety of supplementary services. These include finance and accounting services, IT infrastructure and managed services, as well as legal process outsourcing. The company also engages in document indexing and digitization, social media management, content creation, and market research, thereby expanding its capabilities and providing comprehensive support to its clients across different sectors.
When was
One Point One Solutions Ltd
founded?
One Point One Solutions Ltd was established in 2014, and as of 2024, the company has been in operation for a decade. Since its inception, it has worked towards delivering high-quality services in customer experience management and IT support, catering to a global client base.
What industry verticals does
One Point One Solutions Ltd
serve?
One Point One Solutions Ltd serves a range of industries, including Technology & SaaS, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Logistics, Transport & Supply-Chain, Government & Public Sector, and Non-Profit & NGOs. This diverse industry focus allows them to tailor their services to meet the unique needs and challenges of each sector.
What delivery model does
One Point One Solutions Ltd
offer?
One Point One Solutions Ltd employs a versatile delivery model that includes onshore, nearshore, and offshore solutions. Onshore services are provided within the same country as the client, ensuring close proximity and better communication. Nearshore services are delivered from neighboring countries, offering a balance of cost efficiency and cultural alignment. Offshore services, on the other hand, are provided from more distant countries, which can offer significant cost savings while maintaining quality. This multi-faceted approach allows the company to effectively accommodate the diverse needs of its clients across various geographies.
How many employees and/or seats does
One Point One Solutions Ltd
have?
Can
One Point One Solutions Ltd
be considered a good service provider for startups?
Can
One Point One Solutions Ltd
be considered a good service provider for SMBs?
Can
One Point One Solutions Ltd
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.