One Outsource Direct
Customer Experience and Contact Center
One Outsource Direct Corporation (OODC) is a leading BPO company that provides customer experience and contact center services for various industries, known for its innovative and tailored solutions.
Size
51-200
Private
Mission
To deliver innovative, end-to-end business process solutions that drive operational excellence and support business growth.
About
One Outsource Direct Corporation (OODC) offers customer experience and contact center services along with IT infrastructure, marketing operations, and HR support for clients in diverse sectors. The company operates using an onshore and offshore delivery model and supports both local and international businesses.
It is recognized for its proven track record in customer service excellence, with a commitment to delivering cost-efficient and scalable solutions that enable clients to focus on strategic growth.
Services
One Outsource Direct Corporation (OODC) provides customer experience and contact center services supported by IT infrastructure, marketing operations, and HR services. These services include inbound customer support, outbound telesales, technical support, and payroll processing, tailored to support various client needs and business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Email Support
Content Moderation
Automation & RPA Enablement
Market & Competitive Intelligence
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in multiple industries, including food, logistics, education, healthcare, and media. It has experience supporting businesses ranging from startups to large conglomerates, ensuring alignment with industry-specific requirements and technology platforms.
Unique Stregths
One Outsource Direct Corporation is known for its boutique approach to BPO services, offering personalized attention to client-specific requirements. Its operational practices include a focus on partnership and a deep understanding of client needs, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Makati City, Philippines, the company operates using both onshore and offshore delivery models. It serves clients across local and international markets, with teams working in hybrid environments depending on client needs.
Certifications
Six Sigma
Verticals
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Clients
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What's the main service provided by
One Outsource Direct
?
One Outsource Direct specializes in providing exceptional customer experience and contact center services. Their extensive range of offerings includes inbound customer support, outbound telesales and retention strategies, technical support at Tier 1 and Tier 2 levels, as well as customer experience consulting and journey mapping. Additionally, they offer email support, content moderation, automation and RPA enablement, market and competitive intelligence, and recruitment process outsourcing (RPO). This comprehensive service portfolio positions them to meet diverse client needs effectively.
What additional services does
One Outsource Direct
provide?
Beyond their primary focus on customer experience and contact center solutions, One Outsource Direct also offers a variety of additional services. These include IT infrastructure and managed services, marketing operations, as well as HR recruitment and payroll services. This broad range of capabilities enables them to support their clients comprehensively, addressing various operational needs efficiently.
When was
One Outsource Direct
founded?
One Outsource Direct was established in 2003, marking over 20 years of experience in the business process outsourcing industry as of 2024. Since its inception, the company has grown and adapted to the dynamic needs of its clients, consistently delivering high-quality service within various sectors.
What industry verticals does
One Outsource Direct
serve?
What delivery model does
One Outsource Direct
offer?
One Outsource Direct employs a flexible delivery model that combines both onshore and offshore services. Onshore delivery refers to operations that take place within the same country as the client, ensuring better communication and cultural alignment. Offshore delivery, on the other hand, involves providing services from a different country, allowing for cost-effectiveness and access to a diverse talent pool. This hybrid approach enables the company to cater to the specific requirements of their clients, whether they are local or international.
How many employees and/or seats does
One Outsource Direct
have?
One Outsource Direct maintains a workforce ranging from 51 to 200 employees. This size allows for personalized service and a boutique approach to client needs, while still being agile enough to scale operations according to demand and project requirements.
Can
One Outsource Direct
be considered a good service provider for startups?
One Outsource Direct is well-suited to support startups, particularly due to its flexible service offerings and personalized approach. With a workforce that allows for tailored solutions and a range of services, startups can benefit from a dedicated partnership that focuses on their growth and operational efficiency. The company’s experience across diverse industries further enhances its ability to meet the unique challenges faced by new businesses.
Can
One Outsource Direct
be considered a good service provider for SMBs?
Small and medium businesses will find One Outsource Direct to be a valuable service provider, thanks to its scalable solutions and commitment to client success. The company’s diverse service portfolio is designed to support growth, making it ideal for SMBs looking to enhance their operational capabilities without overstretching their budgets. Additionally, their boutique approach ensures that each client receives the attention and customized service necessary for success.
Can
One Outsource Direct
be considered a good service provider for enterprises?
While One Outsource Direct does cater to a variety of businesses, its size and service model may not align perfectly with the vast complexities of large enterprises. However, the company’s certifications, such as Six Sigma, and its proven track record in customer service excellence position it as a reliable partner for enterprises seeking specific, high-quality service components. Their ability to provide both onshore and offshore services adds another layer of flexibility that can be appealing for large organizations looking for tailored solutions.
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