One Luna Global
Back-Office Operations
One Luna Global Connections, Inc. is a boutique BPO company that provides back-office operations for healthcare, insurance, finance, and logistics, known for its personalized service and cost-effective solutions.
Size
over-10K
Private
Mission
About
One Luna Global Connections, Inc. offers back-office operations along with customer experience and contact center services for clients in healthcare, insurance, finance, and logistics. The company operates using an offshore model and supports businesses looking for tailored outsourcing solutions.
It is recognized for its commitment to quality control, with a focus on leveraging top-tier talent from the Philippines to deliver affordable and flexible services.
Services
One Luna Global Connections, Inc. provides back-office operations supported by customer experience and contact center services. Specific offerings include technical support, data entry, payroll processing, and document indexing. These services cover various channels and are tailored to support clients in offloading repetitive tasks and scaling their operations.
Capabilities
Technical Support (Tier 1/2)
Data Entry & Data Processing
Payroll Processing
Document Indexing & Digitisation
Claims Processing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Employee Helpdesk
Learning & Development Support
Performance & Compensation Analytics
Change Management & Training
Industries Served
The company serves clients in healthcare, insurance, finance, and logistics. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring operational efficiency and effectiveness.
Unique Stregths
One Luna Global is known for its boutique scale, allowing for personalized and flexible client service. Its approach includes a simple four-step process to build tailored teams, which helps deliver consistent and reliable output at scale.
Delivery Footprint
Headquartered in Eastwood, Quezon City, the company operates using an offshore delivery model. It serves clients across various industries, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
One Luna Global
?
One Luna Global specializes in back-office operations, which serve as the backbone for various businesses. Their offerings include a range of sub-services such as technical support, data entry and processing, payroll processing, and document indexing and digitization. Additionally, they provide claims processing and recruitment process outsourcing (RPO), along with talent sourcing and screening, onboarding administration, and employee helpdesk services. Their focus is on delivering comprehensive solutions that allow clients to streamline operations and enhance efficiency.
What additional services does
One Luna Global
provide?
In addition to its core back-office operations, One Luna Global offers a range of supplementary services. These include customer experience and contact center solutions, HR recruitment and payroll services, as well as IT infrastructure and managed services. This diverse portfolio allows the company to cater to a broad spectrum of client requirements beyond just back-office functions.
When was
One Luna Global
founded?
One Luna Global was established in 2017, marking its entry into the business process outsourcing industry. As of 2024, the company has been operational for approximately seven years, during which it has built a strong reputation for providing high-quality outsourcing solutions tailored to diverse client needs.
What industry verticals does
One Luna Global
serve?
One Luna Global serves a variety of industries, focusing primarily on Healthcare & Life Sciences, Insurance, Banking & Financial Services, and Logistics. This specialization allows them to align their services with the unique requirements of these sectors, ensuring operational effectiveness for their clients.
What delivery model does
One Luna Global
offer?
One Luna Global utilizes an offshore delivery model, which means that their services are provided from a location outside the client's country, typically to leverage cost advantages and access a skilled workforce. This approach allows them to offer flexible and scalable solutions while maintaining quality service delivery through effective management and communication practices.
How many employees and/or seats does
One Luna Global
have?
One Luna Global boasts a workforce of over 10,000 employees, reflecting its significant scale in the business process outsourcing sector. This extensive team enables the company to manage diverse client needs efficiently and deliver high-quality services across various operational areas.
Can
One Luna Global
be considered a good service provider for startups?
Can
One Luna Global
be considered a good service provider for SMBs?
Can
One Luna Global
be considered a good service provider for enterprises?
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