One Contact Inc
Customer Experience and Contact Center
One Contact Inc. is a technologically advanced BPO provider that provides customer experience and contact center services for various industries, known for its commitment to leveraging automation and AI to enhance customer engagement.
Size
51-200
Private
1m-10m
Mission
To place the customer at the center of every interaction, delivering an efficient experience that blends personalization with automation and scalability.
About
One Contact Inc. offers customer experience and contact center services along with back-office operations, HR, recruitment, payroll, and marketing operations for clients in technology, telecommunications, healthcare, financial services, and retail. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its advanced automated systems and omnichannel communication capabilities, with a focus on delivering personalized and efficient customer interactions.
Services
One Contact Inc. provides customer experience and contact center services supported by back-office operations, recruitment, and marketing services. Specific offerings include inbound customer support, outbound telesales, technical support, and recruitment process outsourcing. These services cover multiple channels such as phone, email, chat, and SMS, and are tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Lead Research & List Building
Email Support
Social Media Management
Database Administration
Appointment Setting
CRM Data Cleansing & Enrichment
Industries Served
The company serves clients in technology, telecommunications, healthcare, financial services, and retail. It has experience supporting B2B clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
One Contact Inc. is known for its commitment to placing the customer at the center of every interaction, offering clients a blend of personalization and automation. Its approach includes leveraging emerging technologies like AI to enhance efficiency and flexibility, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in Toronto and Reno, the company operates using an offshore delivery model. It serves clients across North America and internationally, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
One Contact Inc
?
One Contact Inc. specializes in providing comprehensive customer experience and contact center services, focusing on enhancing client interactions. Their offerings encompass a wide array of sub-services including inbound customer support, outbound telesales and retention efforts, technical support at Tier 1 and Tier 2 levels, lead research and list building, email support, social media management, database administration, appointment setting, and CRM data cleansing and enrichment. This diverse portfolio is designed to meet varying needs across multiple channels, ensuring a personalized and efficient service experience for clients.
What additional services does
One Contact Inc
provide?
When was
One Contact Inc
founded?
One Contact Inc. was established in 2005, making it a well-established player in the BPO industry with nearly 19 years of experience. Since its inception, the company has focused on delivering quality customer experience solutions and expanding its service offerings to meet the evolving needs of its clients.
What industry verticals does
One Contact Inc
serve?
What delivery model does
One Contact Inc
offer?
One Contact Inc. operates using an offshore delivery model, which means that their services are provided from locations outside the client's country, allowing for cost-effective solutions while maintaining high-quality standards. This model enables the company to leverage global talent and advanced technologies, ensuring that clients receive efficient and scalable support tailored to their specific business needs.
How many employees and/or seats does
One Contact Inc
have?
One Contact Inc. has a workforce ranging from 51 to 200 employees, indicating a medium-sized operation. This size allows the company to maintain agility while also providing a robust range of services to its clients, ensuring that they can scale operations effectively based on demand.
Can
One Contact Inc
be considered a good service provider for startups?
For startups, One Contact Inc. presents a viable option due to its flexible service offerings and commitment to personalized customer interactions. The company's experience in various industries allows it to tailor solutions that can grow alongside a startup's evolving needs. However, startups should consider whether the scale of services aligns with their specific requirements and budget.
Can
One Contact Inc
be considered a good service provider for SMBs?
One Contact Inc. is well-suited for small and medium businesses (SMBs) looking for reliable customer support solutions. Their diverse service portfolio and ability to scale operations make them an attractive partner for SMBs aiming to enhance their customer engagement without the overhead of maintaining large in-house teams. The company’s focus on blending personalization with automation further supports SMBs in delivering a high-quality customer experience.
Can
One Contact Inc
be considered a good service provider for enterprises?
While One Contact Inc. offers a robust set of services that can appeal to enterprises, its medium size may limit its capacity to cater to the most extensive and complex needs of large organizations. However, the company's commitment to technology and efficient delivery models can still provide reliable support for enterprises looking for tailored customer interaction strategies. Companies with a strong focus on personalized service and flexibility may find One Contact Inc. a competent partner.
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