One Contact Center
Customer Experience and Contact Center
One Contact Inc. is a leading BPO company that provides customer experience and contact center solutions for diverse industries, known for its commitment to innovation and personalized service.
Size
51-200
Private
1m-10m
Mission
To deliver efficient, human-centric experiences that blend automation and personalization.
About
One Contact Inc. offers customer experience and contact center solutions along with back-office operations, HR, recruitment, payroll, and marketing services for clients in technology, telecommunications, healthcare, financial services, and retail. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its customer-centric approach, with over 20 years of experience in delivering efficient and personalized customer interactions.
Services
One Contact Inc. provides customer experience and contact center solutions, supported by back-office operations, HR, recruitment, payroll, and marketing services. These services include inbound customer support, outbound telesales, technical support, and recruitment process outsourcing, covering multiple channels such as phone, email, chat, and SMS. Each solution is tailored to meet the specific needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Recruitment Process Outsourcing (RPO)
Lead Research & List Building
Market & Competitive Intelligence
Account-Based Marketing Support
Industries Served
The company serves clients in technology, telecommunications, healthcare, financial services, and retail. It has extensive experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
One Contact Inc. is known for its global presence and commitment to continuous innovation, offering clients a blend of human expertise and advanced technology. Its approach includes a performance-driven culture that focuses on exceeding client expectations, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using an offshore delivery model with additional facilities in North America, South America, India, and the Philippines. It serves clients across various geographies, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
Technology & SaaS
Telecommunications & Media
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Clients
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What's the main service provided by
One Contact Center
?
One Contact Center specializes in providing customer experience and contact center solutions, which encompass a variety of services including inbound customer support, outbound telesales, technical support at both Tier 1 and Tier 2 levels, email support, and recruitment process outsourcing. Additionally, the company offers lead research, list building, market and competitive intelligence, and account-based marketing support, all tailored to effectively meet the unique needs of their clients.
What additional services does
One Contact Center
provide?
In addition to its primary focus on customer experience and contact center solutions, One Contact Center also offers back-office operations. This includes services such as HR, recruitment, payroll, and marketing, allowing clients to streamline their operations and enhance overall efficiency.
When was
One Contact Center
founded?
Established in 2005, One Contact Center has been operating for nearly two decades. Throughout this time, the company has developed a strong foundation in delivering customer-centric solutions, evolving alongside industry trends and technological advancements.
What industry verticals does
One Contact Center
serve?
One Contact Center provides services across various industries, focusing on Technology & SaaS, Telecommunications & Media, Healthcare & Life Sciences, Banking & Financial Services, and Retail & e-Commerce. This diverse industry expertise enables them to cater to specific business needs and challenges.
What delivery model does
One Contact Center
offer?
One Contact Center utilizes both offshore and nearshore delivery models to provide its services. Offshore delivery refers to operations conducted in a different country, often where labor costs are lower, allowing for efficient service provision. Nearshore delivery involves similar geographical regions, typically adjacent countries, facilitating closer collaboration with clients while maintaining cost-effectiveness.
How many employees and/or seats does
One Contact Center
have?
One Contact Center has a workforce comprising between 51 to 200 employees. This size allows for a balance between personalized service and operational capability, enabling the company to effectively support its clients across various projects.
Can
One Contact Center
be considered a good service provider for startups?
Can
One Contact Center
be considered a good service provider for SMBs?
Can
One Contact Center
be considered a good service provider for enterprises?
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