One Contact by Migesa specializes in delivering customer experience and contact center solutions. Their service offerings include inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, claims processing, and market and competitive intelligence. This comprehensive array of services is designed to enhance client engagement and operational efficiency.

In addition to its primary customer experience and contact center solutions, One Contact by Migesa also offers a variety of supplementary services. These include back-office operations, human resources recruitment and payroll, marketing operations, as well as sales and lead-generation services. This extended portfolio enables them to support clients comprehensively across different operational areas.

One Contact by Migesa was established in 2006, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for 18 years, building a reputation for quality service and client satisfaction.

The company serves a diverse range of industries, focusing on Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, and Technology & SaaS. This broad industry expertise allows One Contact by Migesa to tailor its services to meet the specific needs of various sectors.

One Contact by Migesa employs both nearshore and onshore delivery models. Nearshore delivery means that services are provided from a location nearby, typically within the same region, which allows for cultural and time zone alignment. Onshore delivery involves providing services from within the same country as the client. This strategic approach enhances communication and operational efficiency, catering to clients primarily in Mexico, Colombia, and the United States.

One Contact by Migesa has a workforce ranging between 51 and 200 employees. This size allows the company to maintain a personalized service approach while being agile enough to adapt to varying client needs.

For small and medium businesses, One Contact by Migesa presents a valuable partnership opportunity. Their scalable service offerings and commitment to quality enable SMBs to enhance customer interactions while managing costs efficiently. The company's ability to tailor solutions to meet specific business needs makes it an ideal choice for SMBs looking to grow and improve operational effectiveness.

One Contact by Migesa is well-equipped to serve enterprises and large companies, given its comprehensive service offerings and robust operational framework. With certifications such as ISO 27001 and PCI compliance, the company demonstrates its commitment to quality and security, which are critical for larger organizations. Their ability to provide 24/7 bilingual support and sophisticated service delivery models further positions them as a reliable partner for enterprises seeking to enhance customer experience.