One Contact by Grupo Migesa
Customer Experience and Contact Center
One Contact by Migesa is a nearshore outsourcing firm that provides customer experience and contact center services for banking, telecommunications, and retail sectors, known for its ISO 27001 certification and bilingual workforce.
Size
51-200
Private
10m-50m
Mission
About
One Contact by Migesa offers customer experience and contact center services along with back-office operations and marketing support for clients in banking, telecommunications, and retail. The company operates using a nearshore model and supports clients across Mexico, Colombia, and the United States.
It is recognized for its commitment to data security, with ISO 27001 certification and PCI compliance ensuring the protection of client information.
Services
One Contact by Migesa provides customer experience and contact center services, supported by back-office operations and marketing services. These services include inbound customer support, outbound telesales, email support, and social media management. Each solution is tailored to meet the specific needs of clients, enhancing their customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Social Media Management
Industries Served
The company serves clients in banking, telecommunications, and retail. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and customer satisfaction.
Unique Stregths
One Contact is known for its ISO 27001 certification and PCI compliance, offering clients peace of mind regarding data security. Its approach includes leveraging both technology and human talent to deliver customized solutions, ensuring flexibility and scalability in service delivery.
Delivery Footprint
Headquartered in Santa Catarina, Nuevo Leon, Mexico, the company operates using a nearshore delivery model. It serves clients across Mexico, Colombia, and the United States, with teams working in a hybrid environment to meet diverse client needs.
Certifications
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Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
One Contact by Grupo Migesa
?
One Contact by Grupo Migesa specializes in delivering customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, email support, and social media management. This comprehensive suite of services is designed to enhance client engagement and operational efficiency, tailored to meet the unique needs of each customer.
What additional services does
One Contact by Grupo Migesa
provide?
In addition to its primary offerings, One Contact by Grupo Migesa also provides back-office operations and marketing support services. These additional capabilities enable them to deliver a more comprehensive service suite, enhancing overall client satisfaction and operational synergy.
When was
One Contact by Grupo Migesa
founded?
One Contact by Grupo Migesa was established in 2006, making it a seasoned player in the customer service industry with over 17 years of experience. Since its inception, the company has committed itself to providing high-quality support and innovative solutions to its clients.
What industry verticals does
One Contact by Grupo Migesa
serve?
The company serves a diverse array of industries, focusing primarily on Banking & Financial Services, Telecommunications & Media, and Retail & e-Commerce. This industry-specific expertise enables One Contact to provide tailored solutions that address the unique challenges and requirements of each sector.
What delivery model does
One Contact by Grupo Migesa
offer?
One Contact by Grupo Migesa employs a nearshore delivery model, which involves providing services from locations that are geographically close to the client’s market. This approach allows for easier communication, cultural alignment, and operational efficiency, as teams can collaborate effectively while being situated in nearby regions.
How many employees and/or seats does
One Contact by Grupo Migesa
have?
One Contact by Grupo Migesa has a workforce ranging from 51 to 200 employees. This size allows for a balance between personalized service and the capability to handle various client needs effectively.
Can
One Contact by Grupo Migesa
be considered a good service provider for startups?
Can
One Contact by Grupo Migesa
be considered a good service provider for SMBs?
One Contact by Grupo Migesa is well-suited to serve small and medium-sized businesses (SMBs) due to its flexible service offerings and scalable solutions. With a focus on enhancing customer engagement and operational efficiency, the company can support SMBs in their growth journeys, allowing them to benefit from professional customer service without the need for large internal teams.
Can
One Contact by Grupo Migesa
be considered a good service provider for enterprises?
For enterprises and large companies, One Contact by Grupo Migesa presents a reliable option thanks to its established experience and commitment to data security, highlighted by its ISO 27001 certification and PCI compliance. The nearshore delivery model further enhances its ability to cater to sophisticated requirements, making it a strong partner for larger organizations seeking robust customer support solutions.
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