One Contact specializes in delivering exceptional customer experience and contact center solutions, complemented by a variety of back-office operations and sales support services. Their primary offerings include inbound customer support, outbound telesales, technical support across tier 1 and tier 2, as well as email support and billing services. Additionally, they provide recruitment process outsourcing (RPO), market and competitive intelligence, and customer and marketing analytics, ensuring a comprehensive approach to enhancing customer engagement and operational efficiency.

In addition to their core customer experience and contact center solutions, One Contact offers a range of supplementary services. These include back-office operations, marketing operations, and sales and lead-generation services. This extended portfolio enhances their ability to support clients in various operational areas, ensuring a comprehensive service offering.

One Contact was established in 2005, making it nearly two decades old as of 2024. This extensive experience reflects the company's dedication to providing top-notch customer service solutions and their ability to adapt to the evolving needs of their clients over the years.

One Contact serves a diverse range of industries, focusing on sectors such as Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, as well as Telecommunications & Media. This broad industry expertise enables them to tailor their services to meet the specific needs of various clients across both B2B and B2C landscapes.

One Contact employs a nearshore and offshore delivery model, allowing them to optimize service delivery by leveraging resources in geographically advantageous locations. Nearshore solutions involve providing services from neighboring countries, while offshore services are delivered from more distant locations. This strategy enables the company to efficiently manage costs while maintaining high-quality service standards for their clients across North America and Europe.

One Contact has a workforce comprising between 51 and 200 employees. This size allows the company to maintain a close-knit team dynamic while also providing the capability to scale operations as needed, ensuring they can meet the demands of their clients effectively.

One Contact is well-positioned to support small and medium businesses, thanks to their adaptable service portfolio and commitment to customer-centric solutions. Their experience across multiple sectors allows them to cater to the unique requirements of SMBs, providing them with the necessary tools for growth and operational efficiency. The company’s scalable solutions can help SMBs enhance their customer engagement while managing costs effectively.

While One Contact has capabilities that could appeal to larger enterprises, their size and service model may be more suited for small to medium businesses. Their focus on customer experience and operational efficiency, along with certifications in Agile and Six Sigma, provides a foundation for reliability. However, enterprises seeking extensive resources and highly specialized services may find that larger, established providers better meet their complex needs.