One Contact
Customer Experience and Contact Center
One Contact Center is a leading BPO firm that provides customer experience and contact center solutions for various industries, known for its commitment to customer satisfaction and innovative technology.
Size
201-500
Private
1m-10m
Mission
To prioritize customer satisfaction.
About
One Contact Center offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in healthcare, insurance, gaming, telecommunications, retail, and banking. The company operates using a hybrid delivery model and supports clients across multiple regions.
It is recognized for improving customer satisfaction by an average of 20%, with a dedicated workforce of approximately 480 employees committed to enhancing the customer experience.
Services
One Contact Center provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and technical assistance. These services include live chat, email support, and quality assurance, covering multiple communication channels and tailored to support efficient customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Industries Served
The company serves clients in healthcare, insurance, gaming, telecommunications, retail, and banking. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions.
Unique Stregths
One Contact Center is known for its commitment to customer satisfaction, offering clients enhanced first call resolution and improved sales metrics. Its approach includes utilizing the latest technology and innovative training methods, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Van Nuys, California, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in both onshore and offshore environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Gaming & Entertainment
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
One Contact
?
One Contact specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in social media customer care, live chat and messaging support, email assistance, and quality assurance and monitoring to ensure optimal customer engagement across various channels.
What additional services does
One Contact
provide?
When was
One Contact
founded?
One Contact was established in the year 2000, which means that as of 2024, the company has been in operation for 24 years. Their long-standing presence in the industry reflects their commitment to evolving customer service expectations and maintaining high standards in customer satisfaction.
What industry verticals does
One Contact
serve?
One Contact serves a diverse range of industries including Healthcare & Life Sciences, Insurance, Gaming & Entertainment, Telecommunications & Media, Retail & e-Commerce, as well as Banking & Financial Services. This broad industry focus allows them to tailor their services to meet specific sector needs, enhancing the customer experience across various domains.
What delivery model does
One Contact
offer?
One Contact utilizes a hybrid delivery model, which includes onshore, nearshore, offshore, and a mix of these approaches. Onshore refers to services provided within the same country, nearshore denotes operations in nearby countries, and offshore involves services rendered from distant locations. This flexibility allows One Contact to optimize resources and meet the unique demands of their clients across different regions.
How many employees and/or seats does
One Contact
have?
One Contact employs between 201 and 500 individuals, indicating a robust workforce dedicated to delivering high-quality customer service. This size allows them to maintain a strong focus on employee training and development, which is essential for achieving their mission of prioritizing customer satisfaction.
Can
One Contact
be considered a good service provider for startups?
One Contact can be a valuable service provider for startups due to its flexible service offerings and hybrid delivery model. Startups often require adaptable solutions that can grow alongside their business, and One Contact's diverse customer support services can effectively cater to these evolving needs. Their experience in various industries also means they can provide tailored support that aligns with the unique challenges faced by new businesses.
Can
One Contact
be considered a good service provider for SMBs?
One Contact is well-suited for small and medium-sized businesses (SMBs) as they offer scalable services that can grow with the business. Their extensive range of customer support solutions, combined with their commitment to customer satisfaction, positions them as a reliable partner for SMBs looking to enhance their customer engagement and retention strategies.
Can
One Contact
be considered a good service provider for enterprises?
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