One Concierge
Customer Experience and Contact Center
One Concierge is a globally recognized concierge and lifestyle management company that provides customer experience and contact center services for travel, hospitality, and leisure, known for its luxury, reliability, and affordability.
Size
Private
Mission
About
One Concierge offers customer experience and contact center services along with personalized concierge services for clients in travel, hospitality, and leisure. The company operates using a hybrid delivery model and supports clients globally across more than 115 locations.
It is recognized for its commitment to client satisfaction, with a diverse range of luxury services that cater to the needs of high-end clients.
Services
One Concierge provides customer experience and contact center services supported by personalized concierge services and specific offerings such as corporate event planning, itinerary management, and luxury service procurement. These services cover various channels and are tailored to support the needs of luxury-conscious clients.
Capabilities
No items found.
Industries Served
The company serves clients in travel, hospitality, and leisure. It has experience supporting both individual and corporate clients with services aligned to industry-specific requirements and high-end experiences.
Unique Stregths
One Concierge is known for its dedication to luxury, reliability, and affordability, offering clients a commitment to exceeding expectations. Its approach includes providing 24/7 concierge services and access to exclusive events, which help deliver consistent high-quality experiences.
Delivery Footprint
Headquartered in Lehi, Utah, the company operates using a hybrid delivery model. It serves clients across over 115 locations worldwide, with teams working in remote and on-site environments depending on client needs.
Certifications
Women-Owned Business
Verticals
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
One Concierge
?
One Concierge specializes in providing customer experience and contact center solutions, complemented by personalized concierge services. Their offerings include a range of luxury services tailored to meet the expectations of high-end clients, such as corporate event planning, itinerary management, and luxury service procurement. This comprehensive service portfolio ensures that clients receive exceptional support across various communication channels.
What additional services does
One Concierge
provide?
When was
One Concierge
founded?
Established in 2008, One Concierge has been providing exceptional services for over 15 years. The company's longevity in the industry reflects its commitment to excellence and the evolution of its offerings to meet the changing needs of its clients.
What industry verticals does
One Concierge
serve?
One Concierge operates primarily in the Travel, Hospitality & Leisure sectors. This focus allows the company to cater specifically to the unique requirements and preferences of clients within these industries, ensuring a high level of service tailored to luxury experiences.
What delivery model does
One Concierge
offer?
One Concierge employs a hybrid delivery model, combining both onshore and offshore capabilities to meet the diverse needs of its clients. This approach allows the company to leverage global resources while maintaining close proximity to clients when necessary. Onshore delivery refers to services provided within the client’s country, while offshore services are managed from other locations. This flexibility enhances the company's ability to deliver effective and efficient customer experiences across more than 115 locations worldwide.
How many employees and/or seats does
One Concierge
have?
Can
One Concierge
be considered a good service provider for startups?
Can
One Concierge
be considered a good service provider for SMBs?
One Concierge may not be the ideal service provider for small and medium businesses (SMBs) primarily due to its strong focus on luxury services tailored for high-end clients. While the company offers a comprehensive suite of services, its specialized approach might not align with the more budget-conscious needs of SMBs. However, if an SMB is operating within the travel, hospitality, or leisure sectors and seeks to provide an upscale customer experience, One Concierge could be a suitable partner.
Can
One Concierge
be considered a good service provider for enterprises?
One Concierge is well-positioned to serve enterprises and large companies, given its extensive experience and commitment to high-quality service delivery. The company’s certification as a Women-Owned Business adds a layer of credibility and reliability. Its hybrid delivery model allows for scalable solutions that can adapt to the complex demands of larger organizations, making it a strong candidate for enterprises looking for sophisticated customer experience management.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.